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Tata Communications
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Sr Engineer - Global Network Operations

Sr Engineer - Global Network Operations

Tata Communications

1 - 4 years

12 - 17 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

networking routing technical support network operations sip switching tcp network engineering real estate bgp cisco ip telephony ospf rtp cucm voice gateways cisco call manager mgcp voip cisco routers linux ip telephony troubleshooting h323 ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose of your Role To support Microsoft Teams Direct Routing and Meeting rooms for customers. You will be accountable for (Key Responsibilities) Use proactively. Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer. Manage Endpoints like SBC, gateway, and Meeting room endpoints. Working on reported tickets and maintaining SLA. Working on any issues reported by customer and responding to emails. Monitoring the service, identifying, and fixing the issvice. Desired Skill setsDemonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24X7 environments.Knowledge of network, operation systemsGood communication skills Team player Quick Learner. You have (Qualification and exp) Knowledge and experience on SIP and telephony devices. Good understanding of Microsoft Teams Good understanding of VOIP devices. Knowledge and experience in managing SBC\Gateways. Managing Teams Direct Routing. Managing Microsoft Teams Room Systems.

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Sr Engineer - Global Network Operations