Sr Engineer - Global Network Operations

As a Network Operations and Maintenance role at Tata Communications, your responsibilities will include: - Maintaining, administering, upgrading, and troubleshooting network tools and equipment - Ensuring SLAs are achieved and working proactively to maintain them - Performing live testing and handling communication with customers - Conducting SIP analysis required for end-to-end setup - Troubleshooting customer problem tickets - Timely upgrading of all tools used and related documents like SOPs, etc. Desired Skill Sets: - Demonstrated problem-solving skills - Prior experience in providing technical support in fast-paced, high availability, 24x7 environments - Knowledge of telecom networks and operating systems In this role, you will play a crucial part in ensuring the smooth operation and maintenance of network tools and equipment. Your problem-solving skills and technical expertise will be key in meeting service level agreements and providing quality outcomes to customers.,