Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Capgemini
>
Sr. Engagement Manager -Banking Capabilities

Sr. Engagement Manager -Banking Capabilities

Capgemini

6 - 9 years

15 - 20 Lacs

noida

Posted:4 hours ago| Platform:

Apply

Skills Required

engagement management presentation skills ops consumer banking agile six sigma project management operations management team management training shuttering workforce management budgeting center management project execution engineering design

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role:

Lead the delivery of large-scale service ops/ transformation projects, ensuring timelines, budgets, and quality standards are met.

Design and implement cloud-based customer interaction solutions, integrating conversational AI (Kore.ai, Google CCAI) and WFM tools (Verint, Nice) to enhance operational efficiency.

Manage and optimize managed services operations, including staffing, SLAs, and performance metrics.

Collaborate with clients to understand their business goals, identify pain points, and propose tailored solutions.

Act as a trusted advisor to clients, providing strategic insights and thought leadership in service center modernization.

Drive agile project execution, ensuring continuous improvement and alignment with client objectives.

Build and mentor a high-performing team, fostering a culture of innovation and excellence.

Stay updated with industry trends and emerging technologies to identify opportunities for value creation.

Your Profile:

Domain Expertise: Minimum 12-15 years in the consumer banking and service center ops domain with a focus on delivery and transformation.

Tech Ops Solutions: Proven experience in implementing tech/cloud-based service center ops solutions (RPA/Six Sigma/Cloud solutions)

Conversational AI: Strong understanding of conversational AI technologies, including chatbots and voice bots.

Workforce Management (WFM): Experience in implementing and optimizing WFM solutions.

Managed Services: Expertise in running and managing service center operations under managed services models.

Client-Facing
Skills:

Exceptional communication, presentation, and interpersonal skills to interact with C-level executives and stakeholders.

Agile Experience: Proven track record of delivering projects in agile environments, with a focus on adaptability and responsiveness.

Leadership: Ability to lead cross-functional teams and drive collaboration across diverse stakeholders.

Bachelors degree in business, Computer Science, or a related field (MBA preferred).

What You'll Love About Working Here

You can shape yourcareer with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

You will have theopportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

Were committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging to Capgemini. You are valued for who you are, and you canbring your original self to work.

Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internalsports events, yoga challenges, or marathons.

At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or createsolutions to overcome societal and environmental challenges.

More Jobs at Capgemini

Data Scientist (Python, GenAI)

Pune, Mumbai, Bengaluru

6 - 9 yrs

INR 12 - 16 Lacs

Blue Prism Rpa Developer

Chennai, Pune, Mumbai (All Areas)

3 - 8 yrs

INR 5 - 15 Lacs

Java + Automation Architect

Navi Mumbai

11 - 15 yrs

INR 15 - 22 Lacs

VMware Admin

Pune

6 - 10 yrs

INR 4 - 8 Lacs

PYSPARK DEVELOPER

Pune

4 - 9 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Capgemini

IT Services and IT Consulting

Paris France

Login to

Please Verify Your Phone or Email

Confirm Action

Sr. Engagement Manager -Banking Capabilities