Posted:1 week ago|
Platform:
Work from Office
Full Time
5+ years ServiceNow development (minimum 3 years in CSM)
Deliver customer service automation and advanced workflows for improved customer
experience.
- Configure CSM modules (Case Mgmt, SLAs, Portals)
- Implement Knowledge Base & Virtual Agent
- Develop workflows & integrations
- JavaScript & Glide API
- Service Portal expertise
- Flow Designer
- Knowledge of CSM data model
- CIS-CSM certification
- Virtual Agent experience
- Omni-channel integrations
- CSA (Required)
- CIS-CSM (Preferred)
Algoleap Technologies
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