Sr CX Training Professional

• Purpose of the Job
  

• Principal Responsibilities
• Training Programs: Design and develop training programs, including course materials, presentations, and hands-on labs.
• Provide solutions to training requests and assist in the production of proposals.
• Assist sales and marketing teams with presentations and support to customers
• Conduct Training Sessions: Deliver training sessions in various formats, such as in-person workshops, virtual classrooms, and e-learning courses.
• Assess Training Needs: Identify the training needs of employees and customers and tailor programs to address these needs.
• Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
• Stay Updated: Keep up-to-date with the latest cybersecurity trends, threats, and best practices to ensure training content remains relevant and current.
  

Responsibilities

• Principal Networks & Contact Links
  

Internal

• Honeywell HPS employees participating in Technical Trainings
• Training coordinators, Pole Training Manager, Peer Instructors, Expert Instructors and Senior Instructors
• Local Sales, LSS, PAS organization
• Training development engineers (DE)
  

External

• Honeywell HPS customers participating in Technical trainings
• Suppliers
• Geographic Scope & Travel Requirements
• Position based in Pune
• Scope of role is local but also with participation within APAC and EMEA, therefore some travel is required (30 % or more of working time likely to be travel)
• Key Performance Measures
• Min. 120 course days
• Billability min. 80%
• Student feedback > 85%
  

Qualifications

Education Required

• Minimum Bachelor’s degree in technical/engineering ( on process automation ) or cybersecurity, information technology, or a related field
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience.
• Technical Skills & Specific Knowledge Required
• 6 to 12 years’ experience in technical field.
• Demonstrated project commissioning skills OR field services.
• Demonstrated knowledge of IT & related network technology.
• DCS, ESD , project experience , FAT, SAT , Commisioning. ML PLC
• Safety Systems - SM, SMSC, FSC, TPS, eHPM, LCN
• Behavioural Competencies Required
• High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
• Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach on a daily basis
• Demonstration a high level of personal integrity
• self motivated and result oriented persons.
• Must be a team player and integrate into the local and pole Honeywell Academy organization
• Language Requirements
• Fluent in English
  

About Us