Sr CX Training Professional

• Training Programs: Design and develop training programs, including course materials, presentations, and hands-on labs.


• Provide solutions to training requests and assist in the production of proposals.


• Assist sales and marketing teams with presentations and support to customers


• Conduct Training Sessions: Deliver training sessions in various formats, such as in-person workshops, virtual classrooms, and e-learning courses.


• Assess Training Needs: Identify the training needs of employees and customers and tailor programs to address these needs.


• Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback, assessments, and performance metrics.


• Stay Updated: Keep up-to-date with the latest cybersecurity trends, threats, and best practices to ensure training content remains relevant and current.

1.Education Required

• Minimum Bachelor s degree in technical/engineering ( on process automation ) or cybersecurity, information technology, or a related field
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience.

2.Technical Skills & Specific Knowledge Required

• 9 to 15 years experience in technical field.
• Demonstrated project commissioning skills OR field services.
• Demonstrated knowledge of IT & related network technology.

3.Behavioural Competencies Required

• High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
• Highly Customer Focused approach, demonstrating success through a Voice of the Customer approach on a daily basis
• Demonstration a high level of personal integrity
• self motivated and result oriented persons.
• Must be a team player and integrate into the local and pole Honeywell Academy organization

4.Language Requirements

• Fluent in English

1.Education Required

• Minimum Bachelor s degree in technical/engineering ( on process automation ) or cybersecurity, information technology, or a related field
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience.

2.Technical Skills & Specific Knowledge Required

• 9 to 15 years experience in technical field.
• Demonstrated project commissioning skills OR field services.
• Demonstrated knowledge of IT & related network technology.

3.Behavioural Competencies Required

• High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
• Highly Customer Focused approach, demonstrating success through a Voice of the Customer approach on a daily basis
• Demonstration a high level of personal integrity
• self motivated and result oriented persons.
• Must be a team player and integrate into the local and pole Honeywell Academy organization

4.Language Requirements

• Fluent in English

Principal Networks & Contact Links

Internal

• Honeywell HPS employees participating in Technical Trainings
• Training coordinators, Pole Training Manager, Peer Instructors, Expert Instructors and Senior Instructors
• Local Sales, LSS, PAS organization
• Training development engineers (DE)

External

• Honeywell HPS customers participating in Technical trainings
• Suppliers

4. Geographic Scope & Travel Requirements

• Position based in Pune
• Scope of role is local but also with participation within APAC and EMEA, therefore some travel is required (30 % or more of working time likely to be travel)

5. Key Performance Measures

• Min. 120 course days
• Billability min. 80%
• Student feedback > 85%

Principal Networks & Contact Links

Internal

• Honeywell HPS employees participating in Technical Trainings
• Training coordinators, Pole Training Manager, Peer Instructors, Expert Instructors and Senior Instructors
• Local Sales, LSS, PAS organization
• Training development engineers (DE)

External

• Honeywell HPS customers participating in Technical trainings
• Suppliers

4. Geographic Scope & Travel Requirements

• Position based in Pune
• Scope of role is local but also with participation within APAC and EMEA, therefore some travel is required (30 % or more of working time likely to be travel)

5. Key Performance Measures

• Min. 120 course days
• Billability min. 80%
• Student feedback > 85%