Sr. Customer Support Associates || Technical Support (Blended Process)

As a Sr. Customer Support Associate in the Technical Support (Blended Process) role at our Rabale MIDC office in Navi Mumbai, your primary responsibility will be to deliver exceptional technical support and customer service through voice, email, and chat channels. If you have at least 2 years of experience in Technical Support or Customer Service for International BPOs and possess excellent communication skills with a neutral accent suitable for US-based interactions, we encourage you to apply. **Roles & Responsibilities:** - Provide outstanding technical support and customer service through voice, email, and chat. - Troubleshoot and resolve customer issues accurately and professionally, following SLAs and operational guidelines. - Manage cases end-to-end, ensuring timely follow-ups and updates. - Collaborate with internal teams and escalate issues as needed. - Maintain service quality and professionalism across multiple communication channels. **Candidate Requirements:** - Minimum 2 years of experience in Technical Support / Customer Service (Voice & Chat) for International BPOs. - Prior knowledge or experience in US Healthcare processes and EMR systems is an added advantage. - Excellent verbal and written communication skills with a neutral accent. - Willingness to work in rotational shifts and week offs without transport provided. **Preferred Skills & Competencies:** - Strong problem-solving, troubleshooting, and analytical abilities. - Familiarity with EMR systems like Epic, Cerner, Athenahealth, and DrChrono. - Understanding of HIPAA regulations and healthcare compliance standards. - Experience with CRM/ticketing tools such as Zendesk, Salesforce, etc. - Detail-oriented with excellent organizational and time-management skills. - Fast learner with adaptability to changing business and technology environments. Please note that immediate joiners are preferred for this full-time position with rotational shifts. If you meet the qualifications and are comfortable working in a fast-paced support environment, we look forward to receiving your application. *Note: The job does not provide pick-up/drop facility, and candidates must manage their own commute to the office located in Rabale MIDC, Navi Mumbai.* If you have any questions or need further clarification about the role, please feel free to reach out to the employer at +91 7982875629.,