As a Sr. Customer Support Associate in the Technical Support (Blended Process) team at our Rabale MIDC office in Navi Mumbai, you will play a crucial role in delivering exceptional customer service and technical support. We are seeking individuals with a minimum of 2 years of experience in Technical Support or Customer Service for International BPOs, particularly in voice and chat support roles. Experience in US Healthcare processes and EMR systems will be an added advantage. Your responsibilities will include providing top-notch technical support and customer service through various channels such as voice, email, and chat. You will be expected to troubleshoot and resolve customer issues with accuracy and professionalism, following SLAs and operational guidelines diligently. Collaborating with internal teams, managing cases end-to-end, and ensuring timely follow-ups will be key aspects of your role. To excel in this position, you must possess excellent verbal and written communication skills with a neutral accent suitable for interactions with US-based customers. You should be comfortable working in rotational shifts and managing your commute to the office as no transport facility will be provided. Strong problem-solving abilities, familiarity with EMR systems like Epic and Cerner, and knowledge of HIPAA regulations will be advantageous. Your success in this role will depend on your ability to handle multiple communication channels effectively while upholding service quality and professionalism. If you are a fast learner who thrives in a fast-paced support environment, adapts well to evolving business landscapes, and demonstrates exceptional organizational skills, we encourage you to apply. This is a full-time position with rotational shifts. Candidates must be willing to commute or relocate to Navi Mumbai, Maharashtra. If you are interested in joining our team and meet the qualifications mentioned above, we look forward to connecting with you soon.,
Roles and Responsibilities:* The roles and responsibilities include: - Managing travel operations, including hotel bookings, flight tickets, and itinerary planning - Coordinating with clients to understand their requirements and preferences for holiday packages or tour packages - Processing visa applications and providing guidance on documentation procedures - Handling customer inquiries via phone calls, emails, or in-person interactions - Maintaining accurate records of transactions and updates in the system. Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹35,000.00 per month Work Location: In person
Job Summary: * Oversee daily travel operations, coordinate client itineraries, and deliver customized holiday packages that meet the unique needs and preferences of clients. (Only for freshers) Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹35,000.00 per month Ability to commute/relocate: Kopar Khairane, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): This position is only for Freshers, Are you fresher? You must be from Nearby location, where do you reside? Work Location: In person
Urgent Hiring for Telecallers (Insurance Sales) Location: Thane Mumbai Freshers Welcome! Salary: ₹13,000 – ₹18,000 (Based on Interview Performance) Qualification: SSC / HSC / Graduate Age Limit: Up to 35 years Shift Timings: 9:30 AM – 6:30 PM Week Off: Sunday Fixed Off If you're looking to kick-start your career in sales or want to grow in the insurance industry, this is your chance! Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹18,000.00 per month Work Location: In person
As a Sr. Customer Support Associate in the Technical Support (Blended Process) role at our Rabale MIDC office in Navi Mumbai, your primary responsibility will be to deliver exceptional technical support and customer service through voice, email, and chat channels. If you have at least 2 years of experience in Technical Support or Customer Service for International BPOs and possess excellent communication skills with a neutral accent suitable for US-based interactions, we encourage you to apply. **Roles & Responsibilities:** - Provide outstanding technical support and customer service through voice, email, and chat. - Troubleshoot and resolve customer issues accurately and professionally, following SLAs and operational guidelines. - Manage cases end-to-end, ensuring timely follow-ups and updates. - Collaborate with internal teams and escalate issues as needed. - Maintain service quality and professionalism across multiple communication channels. **Candidate Requirements:** - Minimum 2 years of experience in Technical Support / Customer Service (Voice & Chat) for International BPOs. - Prior knowledge or experience in US Healthcare processes and EMR systems is an added advantage. - Excellent verbal and written communication skills with a neutral accent. - Willingness to work in rotational shifts and week offs without transport provided. **Preferred Skills & Competencies:** - Strong problem-solving, troubleshooting, and analytical abilities. - Familiarity with EMR systems like Epic, Cerner, Athenahealth, and DrChrono. - Understanding of HIPAA regulations and healthcare compliance standards. - Experience with CRM/ticketing tools such as Zendesk, Salesforce, etc. - Detail-oriented with excellent organizational and time-management skills. - Fast learner with adaptability to changing business and technology environments. Please note that immediate joiners are preferred for this full-time position with rotational shifts. If you meet the qualifications and are comfortable working in a fast-paced support environment, we look forward to receiving your application. *Note: The job does not provide pick-up/drop facility, and candidates must manage their own commute to the office located in Rabale MIDC, Navi Mumbai.* If you have any questions or need further clarification about the role, please feel free to reach out to the employer at +91 7982875629.,