Sr. Customer Support Associates || Technical Support (Blended Process) Knowbility (Know your ability)

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Sr. Customer Support Associate in the Technical Support (Blended Process) role at our Rabale MIDC office in Navi Mumbai, your primary responsibility will be to deliver exceptional technical support and customer service through voice, email, and chat channels. If you have at least 2 years of experience in Technical Support or Customer Service for International BPOs and possess excellent communication skills with a neutral accent suitable for US-based interactions, we encourage you to apply. **Roles & Responsibilities:** - Provide outstanding technical support and customer service through voice, email, and chat. - Troubleshoot and resolve customer issues accurately and professionally, fol...

Posted 1 day ago

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Support Analyst Tier 1/ Tier 2 Hybrid myKaarma

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: As a Support Analyst Tier 1 & Tier 2 at myKaarma, you will play a crucial role in providing front-line support for U.S.-based customers, handling Tier 1 and Tier 2 technical issues. Your primary responsibilities will include delivering fast and empathetic customer support, triaging, troubleshooting, and resolving common product issues, as well as collaborating with Engineering and Product teams to investigate and resolve high-priority issues. This role offers a unique opportunity to deepen your technical skills in a SaaS environment while keeping resolution times low. Key Responsibilities: - Customer-Facing Support: Provide fast, clear, and empathetic support to U.S. automotiv...

Posted 1 month ago

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Sr. Customer Support Associates || Technical Support (Blended Process) Knowbility (Know your ability)

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Sr. Customer Support Associate in the Technical Support (Blended Process) team at our Rabale MIDC office in Navi Mumbai, you will play a crucial role in delivering exceptional customer service and technical support. We are seeking individuals with a minimum of 2 years of experience in Technical Support or Customer Service for International BPOs, particularly in voice and chat support roles. Experience in US Healthcare processes and EMR systems will be an added advantage. Your responsibilities will include providing top-notch technical support and customer service through various channels such as voice, email, and chat. You will be expected to troubleshoot and resolve customer issues wit...

Posted 2 months ago

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