Sr. Customer Support Associates || Technical Support (Blended Process) We are currently looking to hire dynamic and customer-focused professionals for the position of Sr. Customer Support Associates, Technical Support (Blended Process) at our Rabale MIDC, Navi Mumbai office. If you or someone you know fits the below profile, we would love to connect. · Location: Rabale MIDC, Rabale, Navi Mumbai · Work Mode: Work From Office (Please note: No pick-up/drop facility candidates will need to manage their own commute) Position Details: · Shift: Rotational Shifts & Rotational Week Offs · Working Days: 5 days a week · Joining: Immediate joiners preferred Candidate Requirements: · Minimum 2 years of experience in Technical Support / Customer Service (Voice & Chat) for International BPOs. · Prior knowledge or experience in US Healthcare processes and EMR systems is an added advantage. · Excellent verbal and written communication skills. · Neutral accent appropriate for US-based customer interactions. · Willing to work in rotational shifts and rotational week offs. · Must be comfortable with Work From Office (No transport provided). Preferred Skills & Competencies: · Strong problem-solving, troubleshooting, and analytical abilities. · Ability to thrive in a fast-paced, high-volume support environment. · Familiarity with EMR systems such as Epic, Cerner, Athenahealth , and DrChrono is a strong advantage. · Understanding of HIPAA regulations and healthcare industry compliance standards is preferred. · Experience using CRM/ticketing tools like Zendesk , Salesforce , or similar platforms. · Detail-oriented with excellent organizational and time-management skills. · Fast learner with adaptability to evolving business and technology landscapes. Roles & Responsibilities: · Deliver outstanding technical support and customer service via voice, email, and chat. · Troubleshoot and resolve customer issues with accuracy and professionalism, adhering to SLAs and operational guidelines. · Manage cases end-to-end with timely follow-ups and updates. · Collaborate with internal teams and escalate issues where necessary. · Handle multiple communication channels while maintaining service quality and professionalism. Job Type: Full-time Pay: Up to ₹650,000.00 per year Schedule: Rotational shift Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable for Rotational Shift? If not, please don't apply. Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 7982875629