Sr. Customer Success Executive

As an integral part of the team at CloudKeeper, you will play a crucial role in ensuring customer satisfaction and success by providing exceptional support and guidance. Your responsibilities will include: - Assisting in the onboarding process, ensuring a smooth transition for customers by understanding their objectives and effectively explaining our offerings. - Conducting platform demos to highlight key features and value propositions, showcasing the benefits of our services. - Addressing customer queries related to the platform and resolving any billing issues promptly and efficiently. - Preparing detailed RI's and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports to help customers optimize their usage. - Supporting the generation and maintenance of custom reports for customers using predefined templates or guided logic, tailored to their specific needs. - Logging, tracking, and managing tickets in the ticketing system, ensuring thorough documentation and traceability of support activities. - Collaborating on internal documentation and process notes to streamline operations and enhance efficiency. - Raising and tracking AWS support cases as needed, under the guidance of senior team members. To excel in this role, you should meet the following requirements: - Possess a technical background such as BE/B. Tech/MBA (IT), equipping you with the necessary knowledge to understand and address technical queries effectively. - Have 0-3 years of experience in customer service or customer-facing roles, demonstrating your ability to engage with customers and provide exceptional support. - Exhibit excellent communication, presentation, and relationship-building skills, essential for effectively interacting with customers. - Demonstrate strong multitasking abilities and effective time management skills to handle multiple tasks efficiently. - Be detail-oriented and proactive in following up with customers, ensuring their needs are met promptly and accurately. - Showcase strong problem-solving skills and a proactive, customer-first mindset, enabling you to address challenges effectively and prioritize customer satisfaction. Join our dynamic team at CloudKeeper and contribute to the success of our customers while honing your skills in customer support and technical solutions.,