Sr Customer Experience Agent - Cold Chain

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

• Exp: 3 Years In customer experience

• Build strong and lasting relationship with the with all stakeholders within the customer’s organisation

• Ensure all customer issues and queries are attended to on priority with minimal escalations

• Establish relationship-based customer service delivery

• Manage order management, demand management, exception handling, outstanding management.

• Work with the team to deliver results on customer experience and drive owner mindset for Business

• Conversion of the customer demand forecast into capacity plan at a plant level

• Collaborating with the customer as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning

• Coordination of Exports and Import processes across transport models - Ocean, Air, Cold Storage

Good to have experience

• Experience in Cold chain

• Experience in Exim

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .