Sr Cust Exp Specialist

Job Description

Join a team recognized for leadership, innovation and diversity Our mission Work as part of a successful centerof excellence responsible for delivering all aspects of order managementadministration. Comply with business processes and controls, to deliver bestin class customer service and order management fulfilment. Responsibilities Order entry: Ensure good document control; Customer order processing in ERP system (SAP); Generate standard sales orders; Requisitioning parts, materials, services; Buyer experience / PO placement complete process Coordination with all ISC factory for material readiness and expediting Creation/extension materials and maintain price list; Follow credit approval process (including dispute resolution); Customer master data set up & management; Execute Approved Special Pricing correction; Order acknowledgements sent to customers and channel partners; Coordinate goods receipt of orders on delivery and out bound deliveries; Enables communication flow between customer and our ISC units. Share regular updates on Order Booking/Revenue with business Attend Weekly Revenue Pulse calls with Business and Finance Logistics: Coordinating with Freight forwarder for material pick and have complete knowledge on import and customs clearance Coordinating with our ISC units for arranging deliveries; Follow up activities for customer invoicing to ensure better cash flow; Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer); Outbound & return logistics issues. Invoicing: Coordination for cost invoice from factory; Customer invoicing; Customer credit notes. Data Analytics Daily/Weekly/Monthly reporting Great Excel/Macro/VBA skills Analyze data for business and internal teams Skills Eager to learn and work in a changing and fast growing environment Customer and action oriented Self-motivated with good communication skills Strong team player with positive outlook Proven organizational and self-motivation abilities Ability to interact with a wide variety of customers in various countries Has a hands on approach Interpersonal skills Oral & written communication at all levels English Fluent Other Asia languages a plus Willing to work in aggressive volatile environment Open for any shift (preferably 6:30am 3:30pm) Knowledge: Understands how different functions within his/her own organization interrelate to each other Understands and is familiar with the Honeywell values Understands the importance of health and safety in the workplace Knowledge of Siebel/ SAP/ePSF/Oracle Good standard of ability with Microsoft Office applications Good experience in Excel/Macro/VBA is required YOU MUST HAVE Graduate or equivalent. Some experience in the field. Minimum of 3 years experience in a Customer Services environment, preferably with Product order Management expertise Experience working in a multi discipline team WE VALUE An attention to detail A bias for action An ability to work in a team A commitment to discovering ways to improve service An ability to work with limited direction JOB ID: HRD260841 Category: Customer Experience Location: 56 & 57 Hadapsar Industrial Estate , Pune , MAHARASHTRA , 411013 , India Nonexempt