Sr Cust Exp Specialist

Job Description

Join a team recognized for leadership, innovation and diversity Workas part of a successful India Centre of Excellence (COE) team responsible fordelivering all aspects of Project administration for India. Comply withbusiness processes and controls in order to deliver best in class customerservice and order management fulfilment. KeyDeliverables Successful and timely booking and lifecycle handling of Projects, Contracts Parts Support India Operations/Regional Admin with all required administration activities Work within guidelines of Global policies and processes Support Pacific, South East Asia peers as and when required Responsibilities: Administer all aspects of Project and Services management Viz Projects, Contracts Parts/Spot in SFDC/ SAP, drive End To End ownership of Service lines Ensure Compliance to Polices Processes Purchase Requisitioning (SAP) in line with Process Controls ERP,CRM Digital Tool Proficient Knowledge Monitoring of Customer KPI s Goods receipt of orders on delivery Contract renewal Monitoring Generation booking of contract renewal opportunities Effective Stakeholder Management Invoice generation (attention to specific customer/country requirements) WO closure error resolution in SFDC Customer master data set up management Material Data Set up management Clear concise communications with local Sales, Operations Regional Admin Participate contribute in Site Level Initiatives Viz HOS, Global Projects, Transformations, External Internal Audits Skills: Eager to learn and work in a changing and fast growing environment, ability to work in Pressure Situations Problem Solver Customer and action oriented Self motivated with good communication skills Strong team player with positive outlook Proven organisational and self-motivation abilities Ability to interact with a wide variety of customers in various countries Has a hands on approach Interpersonal skills Oral written communication at all levels English Fluent Knowledge: Understands how different functions within his/her own organisation interrelate to each other Understands and is familiar with the Honeywell values Understands the importance of health and safety in the workplace Knowledge of SFDC/ SAP Knowledge of Order Management process Good standard of ability with Microsoft Office applications Experience: Minimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise Must have completed Post Secondary education Experience working in a multi discipline team YOU MUST HAVE B.com or equivalent. Some experience in the field.