Sr. Consultant

OPENTEXT - THE INFORMATION COMPANY
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. The Opportunity:
This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code. You are great at:

• Providing Application Support for OpenText AppWorks (formerly Process Suite)
• Software maintenance for applications written and running on top of AppWorks or Process Suite
• Proficiency and solid understanding of either Linux or the Windows operating system
• High level understanding of IaaS environments like Azure, Amazon AWS
• Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite
• Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus

What it takes:

• 5+ years of Experience into Java with Appworks.
• Provide Support for applications developed on AppWorks or Process Suite
• Work in shifts – morning, afternoon, night and regular on rotation basis
• Application maintenance: developing code fixes on top of AppWorks or Process Suite
• Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc.
• Manage and maintain application, system configurations in a CMDB
• Manage and maintain artefacts like design documents, deployment diagrams etc.
• Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc.
• Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes
• Ability to guide junior engineers in their roles and responsibilities
• Report status on various topics promptly to reporting manager
• Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics
• Conduct system audits to assess the health of a solution/application
• Attention to detail and quality consciousness must have traits

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.