JD for Sr. Clinical Liaison Specialist, Delhi (DSO)
In this role, you will…
Deliver Results
- Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target for India or markets responsible for by partnering with sales team to visit customers at DSO (Dental Service Organization) in India, training the doctors with the onboarding and increasing utilization and improving their Clinical confidence with case acceptance within practices, resulting in account growth who need intensive clinical support.
- Responsible for the working with assigned accounts and team within Align Technology (India), including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff.
- Provide all appropriate reporting to the Clinical Support Manager, India including feedback from customers on a weekly and monthly report.
- Work closely with co-colleagues to develop a high-performance team in India.
Drive the Best Outcomes
- Provide Product and Clinical Training and knowledge to assigned accounts around various DSOs.
- Provide appropriate training and field coaching as required to all distributors and all external customers and point of contacts or clinic heads at DSOs.
- Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling.
- Ensure professional dress code and attitude is always maintained.
- Keep abreast of what competitors are doing, and update India Marketing Manager of market intelligence and pulses in the market.
- Providing continuous education to staff especially sales and marketing team and training when there is new product launch.
- Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc.
- Be responsible for all quality updates records and customer product feedback for respective Markets.
- Should be open for travelling for North India
Lock in Key Relationships
- Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business.
- Clinical event and speaker management
- Plan and arrange the clinical events that suitable for the market and coordinate with the India plan an educational pathway.
- Manage to engage speakers to clinical events with pre-event preparation and post-event follow up and report the feedback to India team.
In this role, you’ll need …
Requirement / Criteria for the Role:
- Graduate in Bachelor Dental Surgery.
- With \+ years of working experience in a corporate environment
- Experience in training dentists/orthodontists.
- Proficient in English
- Effective communication and presentation skill
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
