Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.
For more information, please explore
. What will your job look like:
We are looking for a highly skilled and proactive Senior Business Analyst
with strong Salesforce experience to join our growing team. This is a customer-facing role where you will serve as the front-line (Level 2) support for both Salesforce and our Vonage phone system, triaging and debugging issues directly with stakeholders.
Your ability to quickly assess problems, communicate effectively, and drive timely resolutions will be the most critical aspect of this position.
In addition to providing exceptional support, you will collaborate with Product, Engineering, and cross-functional teams to gather requirements, refine user stories, and contribute to agile development processes for Salesforce platform enhancements and integrations.
If you thrive in a fast-paced environment, excel at problem-solving under pressure, and have hands-on experience supporting Salesforce and telephony systems, we want to hear from you.
Key Responsibilities
-
Act as the primary L2 support for Salesforce and Vonage
, including triaging, debugging, and resolving issues in collaboration with technical teams. - Serve as the
customer-facing point of contact
for stakeholders, ensuring timely communication and resolution of cases, incidents, and inquiries. - Document and track issues, root causes, and resolutions to improve support processes and knowledge base.
- Partner with product managers and engineering teams to gather and analyze business requirements for Salesforce enhancements.
- Refine and groom user stories with Salesforce-specific acceptance criteria.
- Maintain clear and continuous communication with stakeholders across business units.
- Create and maintain documentation such as process flows, data mappings, and business rules, with an emphasis on Salesforce architecture and objects.
- Identify recurring issues and recommend process improvements or automation solutions.
An Ideal Candidate will have:
-
3+ years of experience
as a Business Analyst or similar role, with hands-on Salesforce experience
. -
Must have
: Proven experience in customer-facing support
, including triaging and debugging issues, and acting as L2 support for Salesforce and telephony systems (preferably Vonage)
. - Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations.
- Excellent communication skills with the ability to manage stakeholder expectations and explain technical concepts clearly.
- Skilled in Agile methodologies and backlog refinement.
- Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio).
- Ability to work in a fast-paced, cross-functional environment and manage multiple priorities.
Bonus Qualifications
- Experience with enterprise tools like Zuora, NetSuite, or Workday.
- Familiarity with API integrations, data flows, or light SQL.
- Background in SaaS, healthcare, or regulated industries.
- Certifications: Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP.
Benefits
Why Join Us
This role offers the opportunity to be the
go-to expert for Salesforce and Vonage support
, ensuring smooth operations and exceptional stakeholder experience. You ll also influence platform enhancements and process improvements that drive business value. If you re ready to combine technical expertise with customer-facing problem-solving, this role is for you.
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
- Competitive salary & performance bonuses
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Remote/Hybrid Options)
- Professional development and certification reimbursement
- Comprehensive health, retirement, and wellness benefits.
- Peer-based incentive Cheer awards
- All in to Win bonus Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
#LI-SM1
#LI-REMOTE
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.
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