Posted:3 weeks ago|
Platform:
Work from Office
Full Time
About the Role:
Tech Mahindra is hiring for Blended Process (Voice + Non-Voice) roles at its Pune campus. If you are passionate about customer service, have prior experience, and are open to rotational shifts, this is a great opportunity to work in a leading MNC environment.
Key Responsibilities:
• Handle customer queries through phone, email, and chat. • Accurately log customer interactions in the CRM system. • Resolve issues or escalate to the appropriate departments. • Maintain professionalism, empathy, and a customer-first attitude. • Meet performance benchmarks on quality, efficiency, and resolution rate.
Key Skills Required:
• Excellent communication (verbal and written) in English. • Problem-solving skills and ability to handle customer concerns efficiently. • Multi-tasking capabilities in a fast-paced environment. • Flexible to work in rotational shifts and week-offs.
Preferred Experience:
• Minimum 6 months in BPO/Customer Support/Telecom domain. • Familiarity with CRM tools or ticketing systems is a plus.
Why Join Tech Mahindra?
• Reputed global brand with strong career growth prospects. • Dynamic work culture and performance-driven environment. • Direct exposure to voice and non-voice processes.
Tech Mahindra
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