Sr Analyst Revenue and Credit Management

You will be responsible for actively maximizing cash-flow opportunities by effectively managing credit control, cash collection, and timely query resolution for a portfolio of assigned customer accounts. Your role will involve ensuring that all interactions with customers are in compliance with IHG policy, procedures, and Sara banes Oxley legislation. Your key accountabilities will include: - Managing the collections process, including regular follow-ups with customers for outstanding receivables, addressing aged past due items, ensuring compliance with processes and procedures, proactively informing about customer issues, and preventing repeated mistakes. - Developing and maintaining relationships with hotels, obtaining necessary information from customers, and explaining service limitations tactfully. - Handling reconciliation for customers, researching unapplied cash, and preparing accurate reports as needed. - Providing accurate statements, reports, and data to internal and external customers within assigned timelines. - Ensuring timely responses to both internal and external customers. - Keeping customer records up to date, documenting call logs/conversations, and maintaining all processes as agreed. - Providing backup support during leaves and assisting other team members as needed. - Managing reports and queries within specified timelines and handling additional portfolios and responsibilities as assigned. Key skills and experiences required for this role include: - Education: Associate Degree or Bachelor's Degree in a relevant field or equivalent education and work-related experience. - Experience: Minimum of 2-3 years of work-related experience with proficiency in functions related to the position. You should possess the following technical skills and knowledge: - Effective team player with a positive attitude and proactive approach. - Strong verbal and written communication skills. - Proficiency in recognizing and resolving problems in transactions and systems. At IHG Hotels & Resorts, we prioritize delivering True Hospitality for Good globally. We offer a supportive and collaborative work environment with numerous corporate opportunities for career growth. Our company culture values connections and belonging, supporting flexibility and balance through a hybrid working model. We provide a range of benefits to help you achieve work-life balance, including room discounts, recharge days, and volunteering opportunities. Through our myWellbeing framework, we are committed to supporting your health, lifestyle, and workplace wellbeing. Join us at IHG where there is always Room for You to belong, grow, and make a difference. If you believe you are a great fit for the job despite not meeting every requirement, we encourage you to hit the "Apply" button and start your journey with us today.,