Sr Analyst I Business Process Solutions

Job Description:

Key Responsibilities:

• Process and validate incoming and outgoing payment transactions, including high-value and cross-border payments, using MX (ISO 20022) formats.
• Monitor and manage payment queues in real time to ensure timely processing and settlement.
• Investigate and resolve payment issues and exceptions including failed, delayed, or duplicate transactions.
• Act as the first point of contact for internal teams and external counterparties on payment discrepancies and inquiries.
• Interpret and process messages such as pacs.008, pacs.004, camt.056, camt.029, etc.
• Reconcile payment entries and ensure completeness and accuracy of postings in the ledger.
• Work closely with banks, SWIFT networks, and clearing systems to trace and resolve transaction issues.
• Escalate complex issues to the appropriate teams and ensure timely closure of open items.
• Maintain documentation and audit trails for all processed and investigated payments.
• Stay updated on global payments regulations (e.g., SEPA, CHAPS, TARGET2) and industry developments related to ISO 20022.

Required Skills & Experience:

• 3–6 years of experience in payment operations or transaction investigation, preferably in a bank or financial services environment.
• Strong knowledge of SWIFT and ISO 20022 MX message formats.
• Experience with payment lifecycle management, including initiation, clearing, settlement, and reconciliation.
• Proficient in tools/systems such as SWIFT Alliance, TLM, Oracle/ERP systems, or payment hubs.
• Familiarity with AML and sanctions screening related to payment messages is a plus.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication for dealing with counterparties and internal stakeholders.
• Ability to work under pressure in a high-volume environment with tight deadlines.

Preferred Qualifications:

• Bachelor's degree in Finance, Commerce, Accounting, or related field.
• Industry certifications in Payments or SWIFT/ISO 20022 (e.g., Certified Payments Professional) are an advantage.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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