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Sr. Analyst - Customer Support/Operations

Sr. Analyst - Customer Support/Operations

Nasdaq

3 - 5 years

8 - 12 Lacs

mumbai

Posted:4 days ago| Platform:

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Skills Required

product management manager quality assurance calypso support services scheduling test cases capital market risk management stock market product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Sr. Analyst - Customer Support/Operations , Your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso Application. You would also provide advice on the configuration and use of Calypso Application and participate in the product improvement request process. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets

With this position we offer

Join the Client Support Services, Market Platform organization, This divisions mission is to continuously improve the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach passionate about driving customer adoption and retention.

Role Responsibilities -

As a Sr. Analyst - Customer Support/Operations, your focus will be developing and supporting software solutions. Besides working closely with your colleagues in Mumbai you will also work closely with Nasdaq teams in other countries.

Own the lifecycle of client reported defects - including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers
Work directly with customers and provide them with advice on the use and configuration of Calypso products
Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and customer delivery
This position offers a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets
Provide known resolutions and/ or advice to customers, customer delivery, and partners
Advocate for product feature enhancements
Participate in the creation of new tools or new processes to improve customer satisfaction, or improve product support effectiveness/efficiency

We expect you to have:

Experience between 3 to 5 years working in Product support /QA role for IT/Finance systems
Excellent language skills in written and spoken English
Knowledge or experience in Interest Rate Derivatives, Cash Products, PL and Risk Management.
Proven track record to work in critically meaningful business application software operations and support environment
Must be able to work with minimal supervision, be a fast learner, self-motivated, phenomenal teammate, and collaborator
Experience working directly with client
Education Qualification: Bachelors or master s degree in business / Finance field or equivalent /CFA/FRM

It would be great if you:

Experience working on calypso or similar product

Does it sound like you

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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Sr. Analyst - Customer Support/Operations