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Sr. Administrator, Appeals

Sr. Administrator, Appeals

Amazon

2 - 7 years

6 - 7 Lacs

kochi

Posted:2 days ago| Platform:

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Skills Required

hris resource administration customer service documentation hrsd research ms office products case management talent acquisition servicenow recruitment microsoft windows linux applicant tracking system payroll dhcp communication skills servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment
Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
Assess documentation for accuracy and past precedent.
Identify any process defects and recommended remediation. 2+ years of human resources experience 2+ years of Microsoft Office products and applications experience Bachelors degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience 3+ years of contact center, customer service, human resources or equivalent experience
Demonstrated proficiency handling customer contacts, queries and resolutions. 3+ years of human resources functions experience
Knowledge of HRIS or Applicant Tracking Systems are preferred
Experience with Payroll Systems, HRIS
4+ years of contact center, customer service, human resources or equivalent experience
Experience using Knowledge database and researching skills.
Proven ability to manage customer contacts in a fast-paced environment.
Proven ability to adjust to constantly changing workloads.
Proven ability to follow existing process with high attention to detail. Additional languages a plus.

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Amazon Development Center India Private Limited - Kerala

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Sr. Administrator, Appeals