Sr. Account Manager (MENA Region) B2B Fintech

Role Overview: As a Senior Account Manager for the MENA Region in a B2B Fintech company, your main responsibility is to manage client accounts, foster strong relationships, and deliver customized solutions to address clients" business requirements. Key Responsibilities: - Act as the primary point of contact for assigned client accounts, ensuring the maintenance of strong relationships. - Understand clients" business needs and objectives to offer tailored solutions. - Oversee the implementation of Signzys products and services for clients. - Proactively address issues and provide support to ensure customer satisfaction. - Collaborate with cross-functional teams to deliver solutions and drive value for clients. - Monitor account performance, provide regular updates, and identify opportunities for upselling and cross-selling. - Negotiate contract renewals, manage account growth, and track account health metrics for client retention. - Collaborate with the sales team to identify and pursue new business opportunities within existing accounts. Qualifications Required: - Proven experience in account management or client relationship roles, preferably in the tech or SaaS industry. - Strong communication, problem-solving, and negotiation skills. - Ability to manage multiple accounts and projects simultaneously. - Experience in handling escalations and resolving client issues effectively. - Knowledge of CRM systems and tools for account management. - Strong organizational and time-management skills.,