Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
APM Terminals
>
Specialist - Spanish - Ocean Disputes

Specialist - Spanish - Ocean Disputes

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

APM Terminals

2 - 6 years

5 - 10 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

global operations trade dispute resolution legal spanish customer experience management stakeholder management logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Individual is hired to resolve Customer disputes on invoiced billed to Customer.

He is also expected to understand the Root cause and help fix the same in the upstream process
1. Analysis disputes received (Basis Target allocated) Understand what Customer disputing is for 2. Look up all upstream process to fetch data and understand the history of the said shipment 3. Analysis the case and decide on accepting/clarifying or rejecting the case 4. Reach out to relevant coordinators for more information if required 5. Process the amendment in core systems for accept processing 6. Communicate to customer 7. Record complete root cause on reason or dispute

Required Skills:

Good Communication Skills & Ability to use positive language

Good Comprehension & Written Communication

Customer Focus & Owning the customer

Understand Customer requirement and focused on customer outcome

Attitude to go across defined job boundaries for customer resolution

Winning for customer high achievement orientation

Driven to ensure closure

Superior Stakeholder Management

Responsible to drive Customer outcomes through positive customer experience

Having regular communication with Customers to understand their requirements for a quick dispute resolution.

Problem Solving Skills

Own the issue, Detailed and result oriented Low tolerance to delays.

Problem solving, analytical and data skills Data backed decision making

Communication

Professional standard in grammar and though articulation. (Including Language capabilities)

Communication Professional standard in grammar and though articulation. (Including Language capabilities)

Good Comprehension & Written Communication

Good Communication Skills Ability to use positive language

Process Understanding

Ability to understand end to end processes.

Ability to conduct sales and service together

Adherence to process and SOPs Attention to details, complete & error free documentation

Adapt to change in process (SOP) / Systems

Ability to understand end to end processes

Stakeholder Mgmt.

Language capabilities to cater to specific countries

Experience in direct Stakeholder interactions (Global) preferably

Manage disputes in 24 hrs

FTHR should be > 70%

No repeat dispute

What We Offer:

Impact: Your work directly contributes to the success of our global operations.
Opportunity: Ample opportunities for professional and personal growth.
Innovation: Join a forward-thinking team embracing cutting-edge technologies.
Global Exposure: Collaborate with diverse colleagues in an international business environment.
Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

More Jobs at APM Terminals

Team Lead Domestic operations

Jaipur

Experience: Not specified

INR 1 - 6 Lacs

Planning Executive

Mumbai, Maharashtra, India

4.0 - 4.0 yrs

Salary: Not disclosed

Planning Executive

maharashtra

2.0 - 6.0 yrs

Salary: Not disclosed

Head of Procurement - APMT (GPPL)

Ahmedabad, Gujarat, India

15.0 - 15.0 yrs

Salary: Not disclosed

Head of Procurement - APMT (GPPL)

Rajula, Gujarat, India

15.0 - 15.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

APM Terminals

Login to

Please Verify Your Phone or Email

Confirm Action

Specialist - Spanish - Ocean Disputes