Job
Description
About the Role: Grade Level (for internal use): 07 The Team Contributor Account Management Team will enable you to become a successful professional and gain valuable global exposure by working closely with our internal stakeholders, research contributors, commercial teams, and our clients. We are a group of over 30 members with a global presence in India, the Philippines, Japan, the U.K. and the U.S. The Impact We are the primary support channel for our research contributors when issues or queries arise with their content distribution, processing, tagging and readership. Additionally, we are responsible to effectively ensure our clients are properly entitled to the correct access set up on our platforms. These activities are to maintain and retain our relationship with contributors as well as support sales and commercial efforts to drive revenue. Whats in it for you The role entails a wide variety of responsibilities ranging from content quality assurance to client services and project management It offers a good mix of client facing and content focused work, as well as a good balance of independence and teamworking A successful team member will be able to develop skills in various aspects including customer service, project management, financial data, research technology, and SPGMI and competitors products and services Responsibilities Ensure that all Contributor Research content is being processed and tagged correctly Closely monitor of research upload and processing to the platform, variety of day-to-day QA activities Work closely with both internal and external stakeholders to coordinate smooth onboarding, troubleshooting, research content-related testing, research access issues and projects Analyze the clients research access to help and grow our research business Identify entitlement issues for our clients Serves as the primary support contact for our research contributors as well as for SPGMI clients queries about Investment Research content and functionalities What Were Looking For 2-3 years of experience in customer services (experience working with global clients is a plus) Excellent communication and relationship building skills, both verbal and written Ability to multi-task, prioritize and work on team-based projects, as well as work independently within shifting priorities (US or Europe hours) High integrity, accountability and personal responsibility Good time management and attention to detail Strong analytical skills; workable understanding of MS Excel and databases is preferred Fluency and eloquence in English is mandatory. Additional language skills are a plus About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
