Specialist QA

Position Purpose:The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise. The QAR achieves this objective by constantly monitoring the associates transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.Job Requirements: Monitor/audit each assigned associate in accordance with Everise and client requirements Work with supervisors and management to ensure that all associates are meeting quality standards Provide training as needed to both new hires and experienced associates Attend and contribute to both internal and client calibration sessions Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s) Any other duties and responsibilities assigned by management of the companyQualifications: At least 1 year customer service and/or sales experience, preferably in a call center environment High school diploma or equivalent required. Some college preferred Proficiency in Microsoft Office applications, especially MS Word and Excel Excellent oral and written communication skills Detailed-oriented Analytical skills Exceptional motivational and interpersonal skills Able to work independently Flexible Schedule Dependability regarding completion of assignments and attendance