Specialist - Networking Engineering Services

Allianz

3 - 6 years

6 - 9 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

engineering services event management problem management asset management microsoft ccna troubleshooting stakeholder management cisco technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide End to End delivery of Allianz global Unified Communication and Collaboration (UCC) services
1st & 2nd level support for users on Allianz Global Network IP Telephony, Cisco Webex, Microsoft Teams, Videoconferencing and fax services globally
Ensure stable operations and support event management, incident/problem management and service request fulfillment as part of the standard operating procedures
Manage functional escalations and collaborate with next level technical support teams
Conduct live troubleshooting with end users and manage 3rd party vendors to support incident resolution
Support the Allianz collaboration team in understanding, analyzing and handling incoming issues in a we'll-structured manner
Prepare and train OE service desks, ensure knowledge transfer by documenting processes and procedures
Strong customer centric attitude and willing to go the extra mile to ensure customersatisfaction

Qualification & Experience

3-6 Years of Experience supporting Cisco Unified Communications/Voice Conferencing/Webex and/ or networks
Good communication skills
Stakeholder management
Any background in Data Network technologies such as routers, switches and firewalls is a plus
Work closely with business partners on telephony related issues to assess impact and manage client
Release and Project co-ordination experience
CCNA Preferred
ITIL Foundation Preferred
A fundamental grasp of AI tools will be an added benefit

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