Specialist - Metrics, Analytics & Reporting

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Pune/ Noida. This is a hybrid role that has a requirement of working at least three days a week in the office

Specialist - Metrics, Analytics & Reporting

We will count on you to:

We are looking to hire a Specialist in the Global Business Management (Health Business)

This role has been created to take over certain coordination activities performed by consultants teams based in other Mercer locations. The role encompasses activities such as policy renewal tracking and coordination, data collection from local country offices, sales support, production of client deliverables, updating of Analytics Role holder will work with and provide support to the teams on global and local levels to service Mercers clients.

• The main responsibility is to track and co-ordinate Client employee benefits insurance policy renewals and broking implementations across the different client locations
• Manage the timeliness of Client deliverables - before, during and after renewal or implementation
• Work with the consultants to develop reporting and presentations for Client meetings based on client requirements
• Perform quality checks (by more experienced colleagues)
• Data entry and high level analysis - assist the Consulting team in gathering, organizing, validating, entering and analyzing data using GBM Analytics (Mercer proprietary software) for the various clients
• Provide high level data analysis including sanity check for employee headcount movement, related premium change by line of coverage, etc.
• Liaise with local brokers on renewal strategy, to ensure the Rules of the Road are followed
• Route enquiries to the correct point of contact and provide timely follow up and responses for the Clients
• Liaising with local brokers to gather information not captured by GBM Analytics (if needed) including the nature of local discussions impacting the insurance placement or plan design strategy
• Provide reporting from GBM Analytics or excel for Account Administration Team

Note: Applicants should be flexible working in shifts

What you need to have?

• Graduate with minimum 3-5 years experience overall
• Prior experience in HR Operations with Workday/Taleo application knowledge (preferred)
• Good communication, analytical and management skills
• Proficiency in effort estimation
• Effective/Accurate and timely reporting skills
• Good command on MS Office applications (MS-Excel, MS-Word)
• Ability to multi task and should be a self starter
• Ability to handle difficult client situations and derive strategic solutions

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Adaptable communicator, facilitator and problem solver
• High attention to detail
• Ability to multi-task and prioritize time effectively