Specialist - Knowledge Management

What can you expect?

The goal of your job is to ensure our intranet sites, communities and content management operations are accurate, timely and follow standard best practices. Your goal is to complete tasks correctly the first time.

You are the backbone and foundation of our online KM Delivery Model. You play a critical part in keeping the lights on and the Mercer Link engines running, as part of the broader Colleague Connect ecosystem, for our Practices and Operations & Technology (O&T) through a collaborative partnership with our Digital Workplace Team (DWT), the platform owners for Mercer Link, our Knowledge Specialists (KSs), who work with Subject Matter Experts (SMEs) and oversee the content, and the Innovators who spearhead new digital solutions.

Knowledge Coordinators are responsible for supporting and managing Mercer's global intranet and other digital platforms that showcase the quality and breadth of our intellectual capital. They support the knowledge capture and dissemination process using consistent best-in-class practices and by working with a global network of subject matter and knowledge management experts.

We will count on you to:

• Supporting content management strategy through prescriptive document management procedures
• Managing user-friendly web pages using MS 365 technologies
• Sharing and labeling content using industry-standard categorization and ensuring accurate display
• Assuring proper branding and content format to meet our global standards
• Providing support for internal teams and communities in a digital and dynamic environment
• Collaborating on specialty teams to improve processes and user experiences as it relates to content strategy and management infrastructure
• Helping to produce user analysis to help make strategic decisions about our resources
• Engaging and contributing as a teammate on an international and diverse team of colleagues
• Cooperating on specialized tasks such as producing online surveys, forms, and databases

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What you need to have:

• At least 0-3 years of proven similar working experience.
• Strong spoken and written English
• Proficient in Microsoft Office Suite with a focus on Word and Excel
• A strong eye for detail, checking the formatting and spelling of managed content
• Ability to perform repetitive tasks with consistently high quality

What makes you stand out:

• Junior experience in a content management environment
• Previous work or study related international exposure
• Additional skills: project management, business analysis, collaboration tools, M365, customer service, quality assurance, service-minded, and team-oriented