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Specialist - IN Charging

Specialist - IN Charging

Ericsson

6 - 9 years

0 Lacs

noida

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

coordination management maintenance support service escalation network prioritization monitoring reports interface report security networks audit design ip engineering itil oracle drive

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About this opportunity:

Second Level Operations Specialist will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do:

To manage the team for delivery of services as per agreed SLA/WLA with customer.
Escalation handling.
CSR Review with PA responsible
TT/ CR Performance Management & Reporting
To ensure RCA for any Critical event.
To ensure necessary support is provided to Network Rollout, D&P and FM including prioritization of tasks as per business needs.
To ensure all the activities are conducted are executed as per MSTOP guidelines.
To ensure all the MIRs are released as per MSTOP guidelines.
Monitoring and review of TT, CR and AT on daily basis.
Ensure that User Access Control is implemented as MSTOP process and regular review is in place.
To provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis
To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
To contribute in the creation and improvements to procedures and routines within the department / group.
Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC 5 Authorities
To initiate, support and implement uniform organizational processes.
Authorized to report security breach incidences.
Authorized to raise CSR

The skills you bring:

Intelligent networks, CAMEL , INAP
Voice Call & Signaling Routing
Network Architecture
Signaling Protocols
Traffic Dimensioning
Performance & Characteristics of IN Network Nodes
End-to-End Performance Audit & Optimization
Planning/ Design of IN Networks
Network Security
IP Networking

Key Qualifications:

Bachelor level, in engineering (IT, Telecom) or
6-9 years’ experience in Operations, Customer handling and Technical support.
Experience in Ericsson Charging System will be preferred.
ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) ||

Req ID: 774092

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Specialist - IN Charging