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Specialist-Complaints Trending-GCC

Specialist-Complaints Trending-GCC

GSK India

5 - 10 years

14 - 18 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

procurement product quality sap pharma focus oncology hr gmp auditing recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose:

Management of Product Quality Complaints trending for All GSK strategic products worldwide in a timely manner. Propose actions in order to prevent recurrence of complaints, major incidents and recalls from the market.

Key Responsibilities:

Weekly complaints listing generation and communication: Extract and provide weekly listing SUB complaints to QPs.
Monthly PQC Signal Detection:
- Collect data from the source systems (SAP, Veeva).
- Filter and clean data (remove duplicated).
- Analyze data using a statistical tool
- Compile Complaints Signal review reports

Quarterly complaints report:
- Collect data from source systems
- Filter and Clean data
- Analyze data and identify trend
- Propose explanations and actions on identified trends
- Compilation of the report
Annual report:
- Collect data from source systems
- Compilation of the report
Reporting for governances:
- Prepare complaints reporting for corporate quality councils.
Support audits and inspections:
- Prepare complaints data for inspection.

Knowledge/ Education / Previous Experience Required:

Bachelors degree with scientific orientation or equivalent experience
Minimum 5 yrs of experience in pharmaceutical/GMP environment, Working in multidisciplinary/international teams
Product understanding to drive improvement actions

Why GSK

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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GSK India

Pharmaceuticals & Biotechnology

Mumbai

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Specialist-Complaints Trending-GCC