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Specialist Cloud Operations Engineer

Specialist Cloud Operations Engineer

Atlasrtx

6 - 11 years

5 - 8 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

unix performance tuning tomcat linux production support mysql flex windows oracle sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Specialist

Cloud

Operations Engineer

work with NICE Customers and Internal various stake holders and responsibilities are to show leadership in proactive alert case management. The Ops Engineer should be an efficient in terms of accuracy in execution, documentation, timeliness, communication, consistencies and professionalism. The Ops Engineer will be responsible to liaison with the management for following and sharing feedback on existing and new process, methodologies, best practices, and changes.

Work Shift

- 24*7 Rotational Shift, include night shift +weekend on call (Rotational)

How will you make an impact

Work efficiently under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion.
Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
High level of accountability at the individual level; service and support that exceeds client needs.
Experience in working independently and with other team members.
Ability to multi-task as required and provide rapid support in production.
Experience with and understanding of complex process and data flow.
Is self-motivated to strive for professional excellence in all aspects of work.
Excellent interpersonal and communication skills
Good skills in team relationship building.
Takes a Can-Do approach and attitude and delivers.
Perform end to end operational duties including application server health, as per documentation, process and methodology.
Identify and resolve operational issues (e. g. , batch failures, network issues, client data feed errors)
Monitor infra and Application performance, CPU, file systems, databases, batch jobs.
Maintain COMPLETE operational documentation, e. g. , incident tracking and run books.
Produce metric reports including daily productivity status.
Review Client service request tickets under service SLAs.
Provide on-call off hour support and work during non-prime shift hours.

Have you got what it takes

6+ years experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment.
Excellent Proficiency with Unix, Linux, Windows, Tomcat, SSH
NICE product knowledge experience (from implementation or support) will be key.
Experience with PowerShell and scripting skills.
Experience with SQL Server, Oracle and MySQL.
Experience with application debugging, performance, scalability
Familiarity with standard application security compliance best practices
Knowledge of fault detection and resolution processes
Must be able to provide on-call off-hour support and work during non-prime shift hours.
Experience with AWS is a good to have.
Knowledge of ETL is a plus.

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Software Development

Park City Utah

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Specialist Cloud Operations Engineer