Specialist Cloud Operations Engineer

So, what’s the role all about?

Specialist

Work Shift

How will you make an impact?

• Work efficiently under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion.
• Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
• High level of accountability at the individual level; service and support that exceeds client needs.
• Experience in working independently and with other team members.
• Ability to multi-task as required and provide rapid support in production.
• Experience with and understanding of complex process and data flow.
• Is self-motivated to strive for professional excellence in all aspects of work.
• Excellent interpersonal and communication skills
• Good skills in team relationship building.
• Takes a “Can-Do” approach and attitude and delivers. 
• Perform end to end operational duties including application server health, as per documentation, process and methodology.
• Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
• Monitor infra and Application performance, CPU, file systems, databases, batch jobs.
• Maintain COMPLETE operational documentation, e.g., incident tracking and run books. 
• Produce metric reports including daily productivity status.
• Review Client service request tickets under service SLAs.
• Provide on-call off hour support and work during non-prime shift hours.

Have you got what it takes?

• 6+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment.
• Excellent Proficiency with Unix, Linux, Windows, Tomcat, SSH
• NICE product knowledge & experience (from implementation or support) will be key.
• Experience with PowerShell and scripting skills.
• Experience with SQL Server, Oracle and MySQL.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Must be able to provide on-call off-hour support and work during non-prime shift hours.
• Experience with AWS is a good to have.
• Knowledge of ETL is a plus.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

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