Specialist Cloud Operations Engineer

So, what s the role all about

We are looking for talented and motivated professionals, interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set, who is not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of NiCE Customer Services, a team of software engineers re-inventing Application Operations.

You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.

As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.

• Implementing, configuring custom changes, and deploying new Application release upgrades


• Setup new environments & deploying solutions.


• Building proactive Monitoring & alerting service.


• Automation using ansible, python, Perl scripting.


• Setup & securing new Application instances


• Change management, Building deployment and rollback plans and procedures


• Creating and maintaining knowledge base for various technical resolutions


• Create and setup deployment scripts for different environments (i. e. Test properties vs Prod properties)


• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)


• AWS troubleshooting support


• Support, Architect and Implement alongside Technical & Operations teams to meet our customers individual needs for their infrastructure & application deployments.


• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).


• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.


• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.


• Drive customer communication during critical events.


• Provide on-call off hour support and flexible to work in 24*7 shift environment

• 7+ years of relevant experience


• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)


• Strong problem solving, analytical and communication skills


• Exposure in handling complex application performance issues


• Exposure to APM tools like AppDynamics, Dynatrace


• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).


• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.


• Excellent Troubleshooting skills


• OS level knowledge (Windows or Linux)


• Database skills ( SQL , Oracle or Postgres / Casandra)


• Application Server ( skills on any of Middleware technologies e. g. - Tomcat , WebLogic , WebSphere)


• Ability to identify the underlying root cause of performance issues & mitigate bottlenecks


• Good understanding on Networking , Load balancers


• Good communication both written and verbal


• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc. )


• Experience in working with tools like OpsGenie, Nagios, Rundeck,


• Good understanding in Kubernetes.


• Cloud / Application level Security experience


• Experience in Banking & Financial domain


• Has worked in an Agile / Sprint development model.

What s in it for you

Enjoy NiCE-FLEX!

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