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IDFC FIRST Bank
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Specialist-Client Services

Specialist-Client Services

IDFC FIRST Bank

5 - 10 years

0 Lacs

navi mumbai maharashtra india

Posted:1 week ago| Platform:

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Skills Required

support risk service portfolios monitoring cms escalation processing portfolio management documentation maintenance storage retrieval software engineering technology

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Job Title

:

Specialist-Client Services

Function/ Department

: Wholesale Banking Operations

Job Purpose

To sustain better client servicing by way of exhibiting overall trade and banking expertise to support to customize cash and trade products in line with market demanding. To provide timely support to all regional business stake holders and to manage their expectation which should be in tandem with client expectation. To avoid any financial and reputational risk of the bank, it is highly required a seasoned and experienced wholesale banker to monitor, control and to regulate the process.

Roles & Responsibilities

Establish and maintain relationship and provide added service to selected clients in supporting the business relationship.
Maintain and exercise control over allotted portfolios to ensure that services to customers are of the highest standard.
Constantly monitoring customer quality to minimize the risk of loss to the bank.
Continue to improve the client related processes related to CMS and general banking products.
Responsible to handle escalation issue and iron out any processing gaps identified during post implementation period.
Provide regular updates/share of knowledge on client in portfolio to the Client Service Team.
Remain knowledgeable of changing industry and educate clients.
The client services operations team provides support in the management of client queries. This includes things like documentation maintenance, storage and retrieval of records, maintaining client accounts and performing any special requests using core banking software etc.
With an ever-increasing array of complex products and services, you must stay on top of complex databases and applications to assist in the delivery of customer service.

Education Qualification

Graduation: Bachelor’s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / ManagementPost-graduation: MBA / PGDM

Experience:

5 to 10 years.

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IDFC FIRST Bank

Banking and Financial Services

Chennai

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Specialist-Client Services