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5.0 - 10.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Introduction: Herbalife runs an in-house Creative Translation Services agency in 4 GBS Centers, serving 90+ countries. Position summary statement: The Graphic Designer will build outstanding design solutions across a variety of media, including print, collateral, packaging, environmental/signage, brand style guides, logos and identities, advertising, motion graphics, video, and more. This individual will bring world-class industry practices to drive the Herbalife brand in collaboration with writers, production artists, and under the supervision of the Design Manager. Detailed responsibilities: Manage the design and art direction of marketing, event, and sales-related projects across print, web, video, and environmental branding designs. Ensure the Herbalife brand is followed flawlessly across all touch points. Collaborate and conceptualize ideas with writers, other designers, and staff across multiple departments and functions. Develop and collaborate on crafting brand style guides. Implement standard methodologies within the department and across different regions and locations. Partner closely with the Design Manager to carry out the creative vision and understand the strategies and goals set by the project managers. Provide occasional art direction or design direction as needed on projects within other sub-teams. Integrate both copy and design into compelling solutions successfully. Drive the Herbalife brand across all design vehicles packaging, advertising, facilities branding, brand style guides, and other requests. Ensure deadlines are strictly met and maintain clear communication with Project Managers to manage expectations. Support in the preparation and set-up of ready-to-print artwork packages for output to various vendors occasionally. Required qualifications: Skills: 5+ years design experience at an advertising agency, design firm, or in-house corporate art department Bilingual English Spanish (99%) Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign), Acrobat, and all MS Office applications Strong time management and communication skills to multitask and manage projects with overlapping deadlines and priorities Extensive expertise across motion graphics, PowerPoint, and other new media for events Deep and broad knowledge across multiple communication vehicles: Internet, Print, Packaging, corporate ID, systems-based design, style guides, advertising, catalogs, video, and environmental design Presentation development and delivery to senior executives Experience: 5+ years hands-on design experience Experience with in-house organizations, advertising agencies, and/or design firms Experience with digital design Experience in pre-press work Education: A BA, BFA degree in graphic design or advertising from an accredited art school or institution Preferred qualifications: Proficiency in Premier, Final Cut Pro, After-effects, and Motion Graphics Experience working in a fast-paced, large-scale creative environment with a lot of input and tight deadlines. BA, BFA, or higher in Design or Fine Arts with an emphasis in Graphic Design or Advertising
Posted 2 months ago
5.0 - 10.0 years
12 - 16 Lacs
Mumbai
Work from Office
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Total Rewards Associate Manager Reports to: Director, Total Rewards EMEA and APAC Direct Reports: None Scope / Brands: Regional across all Wella businesses and functions ABOUT THE WELLA COMPANY enable individuals to look, feel, and be their true selves. Wella Company is one of the world s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. THE ROLE This role reports to the Director, Total Rewards EMEA and APAC , with responsibility for development and execution of Wella Company s Total Reward programs, processes and initiatives within the EMEA and APAC regions. This role has works across all Total Reward pillars (Compensation, Benefits and Mobility) working with the Global Reward COEs as part of the Global Wella Total Reward team. This role requires the ability to provide Total Reward expertise and experience providing support to HRBPs and Business Leaders, support the Regional Total Reward agenda contributing to global initiatives and bringing regional know how to ensure programs are fit for purpose. Supports Global HR leaders to ensure matrix organizations also have the Total Reward support they require. Reviewing and modifying existing programs and practices, ensuring these comply with current legislation, tariff and shop agreements, and managing day-to-day compensation and benefits-related activities. Defining a fair, equitable and competitive total compensation and benefits package. Feasibility and (budget) impact assessments of global projects for local organization taking into consideration local legislation and co-determination where applicable. Contribute to Total Reward inputs into AOP process for Region, providing support to relevant HR leaders. Responsible for market insights through Total Reward/HR networks within Region and bringing those insights into program design. Responsible for annual survey benchmarking, submitting data to local surveys and then collaborating with the Global Compensation COE to update local salary ranges as required. Support PBPs with implementation of the global grading framework within relevant region, coordinating with Global Compensation COE. Aligning with People Business Partners and Business leaders on bonus plan assignments. Support with deployment of global annual compensation programs within region communication, training, support and issue resolution from start to finish. Support with Total Reward capability education and training for line managers and HRBPs within region. Ensuring in time and accurate data delivery for Pension valuation and Tax audits in cooperation with Finance and validating core assumptions Support with review of Salary proposals for out of cycle increases Vendor management for Rewards Benefits suppliers to negotiate benefit plans and resolve benefit-related issues REQUIREMENTS Strong communicator with the ability to understand global cultures 5 years of relevant experience in progressive and global organizations. A Bachelor s degree in a related field, particularly with a numerate background. Advanced skill level in PowerPoint/Excel, including use of V-Lookups, macros and pivot tables, is required. Ability to communicate concisely and persuasively in writing as well as the ability to draft clear and effective reports, policies, etc. Strong ability to communicate complex topics in concise terms. Project management skills. Ability to follow through and complete tasks on time. Solution-minded; desire to solve problems. Taking ownership and accountability for outcomes is a required attitude. Ability to work independently. Self-motivated and results-driven. Ability to work across cultures with all levels of organization as well as with different functions. Fluent in English, both written and spoken required. Additional languages such as French, German, Spanish and Portuguese will be a distinct advantage. Willingness to travel within region as needed. WELLA COMPANY CORE VALUES: We foster creativity and excellence to create value for our brands business. Create brand customer experiences that delight Value expertise and intuition with data Promote innovative ideas excel in executing them We work together to create the extraordinary. Act as one team from global to local and across functions Inspire empower others to succeed Treat everyone with trust assume positive intent We are agile, entrepreneurial and we own our future. Take full accountability for driving results Make things happen quickly, turning decisions into action Be open minded adaptable to new thinking and ways to work We stay connected, ensuring we are always customer centric. Connect with professional consumer needs behaviors Think digital first as we engage with professionals consumers Create active engaged communities physically digitally We are responsible for our impact on others planet.
Posted 2 months ago
2.0 years
0 - 0 Lacs
Marol, Mumbai, Maharashtra
On-site
Job Title: ORM Executive (Email & Chat Support) Location: Andheri Type: Full-time Joining: Immediate Joiners Preferred Role Overview Looking for an experienced ORM Executive to handle customer support via email & chat — with a focus on technical issue resolution in the ISP/Telecom domain . Key Responsibilities Handle email and chat-based customer support Diagnose & troubleshoot technical issues (ISP, Telecom, etc.) Provide clear, step-by-step solutions to customers Maintain accurate records of customer interactions Collaborate with internal teams for complex issues Ensure quick and quality responses (meeting SLAs) Offer multilingual support (if applicable) Requirements Min. 2 years' experience in email/chat customer support Strong in technical troubleshooting Excellent written English communication High attention to detail & professionalism Bonus: Proficiency in Italian, French, German, Japanese, or Spanish Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Posted 2 months ago
1.0 years
0 - 0 Lacs
Delhi, Delhi
On-site
Looking for Spanish Teacher(s) to work on a full-time basis. Responsibilities and Duties Candidates shall be responsible for teaching Spanish at various levels (beginners, intermediate and advanced level) / A1 - C1 levels. Interactive teaching; should be able to focus on all four language skills - reading, writing, listening and speaking. Preparing students for DELE and SIELE exams Research and development. Making planners and content Preparation - study material/worksheets/modules and execution. Regular assessment, guiding students and conducting doubt clearing sessions. Maintaining excellent class feedback. Taking attendance and maintaining records. Qualifications and Skills C1 Spanish / MA Spanish / M.phil /PhD Excellent command over Spanish and English. Keeping updated on pedagogy and content. Candidate should be willing to work in a team. polite and presentable. proficient in interpersonal skills. proactive in his / her approach. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹65,000.00 per month Benefits: Flexible schedule Leave encashment Schedule: Day shift Fixed shift Application Question(s): Will you be able to reliably commute or relocate to Pitampura, Delhi? Education: Master's (Preferred) Experience: Teaching: 1 year (Preferred) Language: Spanish fluently (Required) Location: New Delhi, Delhi (Preferred) Work Location: In person
Posted 2 months ago
5.0 - 8.0 years
5 - 9 Lacs
Gurugram
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Spanish - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Develop best practices Ensure that team members and team leaders maintain high morale. Represent AP on projects as required.Manage AP teamMaking tour operators payments on behalf of the client Distribution and reconciliation of tour operatorstatements to Client APMaking overheads AP payments for all Client business units in PeterboroughMake sure daily/weekly/monthly collection targets are met as per the SLA What are we looking for Manage teams totalling 15 people or more. Oversee the payment processes to tour operators and over heads suppliers. Signs off the payment runs (with one other manager) to tour operators (values run to over GBP100M per month) Ensure that the AP Invoicing process is being done as per the SLA. Oversees the negotiation of deals with tour operators to close down client liability for individual seasons or calendar years. Ensure timely availability of management reports for periodical review. Produce / interpret and analyze weekly, monthly dashboards. Produce implement and review training plans for the team. Review internal controls and ensure compliance with the requirements of the client. Put in place a backup plan for all processes handled. Manage staff appraisals and associated training & development of team members. Ensure updated documentation are available for all processes. Assess the need for periodic training and re-training of the associates. Support the center effort like eSCM Identify areas for process improvement and implement improvement opportunities. Lead the team to provide internal and external audit support. Participate and initiate in the calls with client Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
3.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
Skill required: Order to Cash - Order Management Designation: Order to Cash Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Intermediate About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. What are we looking for Sales Order ProcessingCustomer Service ManagementAgility for quick learningCommitment to qualityWritten and verbal communicationAbility to work well in a teamAbility to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
1.0 - 3.0 years
3 - 6 Lacs
Mumbai
Work from Office
Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Elementary About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policy holders /clients/ third party providers/collaborators queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit your own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives.Knowledge process:Expected to be knowledgeable about their own work, responsibilities & objectives and the work performed by their team.DECISION MAKINGImpact & Risk:Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a daily to weekly or monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work or their immediate teamAuthority:Expected to contribute to decisions related to their own workSCOPEProblem Solving:Expected to provide solutions for problems related to their own work, and may provide solutions to problems for their immediate teamComplexity:Provided guidance and instructions to help them complete complex activitiesExpected to complete tasks according to procedure Span:Breadth of responsibilities extends to their own projects/work efforts and may extend to the teamCOLLABORATIONTypically, may have frequent exposure to various management levels and expected to do the following in meetings internal or externals Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
3.0 - 5.0 years
3 - 7 Lacs
Mumbai
Work from Office
Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
1.0 - 4.0 years
2 - 3 Lacs
Anantapur
Work from Office
Were hiring a Spanish Telesales Executive! Make outbound calls, sell products, hit targets, and support Spanish-speaking clients. Must be fluent in Spanish with strong communication skills. Sales experience preferred. Apply now!
Posted 2 months ago
3.0 - 7.0 years
15 - 20 Lacs
Bengaluru
Work from Office
The mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. Amazon is hiring an Escalation Specialist at GSOC- India office. The Escalation Specialist will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation. Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools. Triage and prioritize incoming incidents and collaborate with crisis management leadership. Transfer lower severity calls, which can be a significant percentage of total call volume, to appropriate partner including Customer Service and Shipping/Delivery Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers). Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders. A day in the life judgment, and be gifted at learning new technology. Demonstrating ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. Shift work will be required, potentially to include nights, weekends and public holidays. Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We operate 24x7 -365 Days. - - Conversational level fluency in Spanish and English - - Effective computer skills as needed for work (e.g., Data Entry, MS Office Suite and programs to include Word, Excel, and Outlook) including the ability to type a minimum of 35 words per minute with high accuracy - - Ability to use multiple software applications simultaneously with demonstrated knowledge of working over internet and successfully navigating websites - - Demonstrates effective, clear and professional written and oral communication and attention to detail - - Demonstrates effective composure, empathy, and a positive, professional attitude - - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ months of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment - Bachelor s degree - Preferably in Criminal Justice, Political Science, Crisis Management or Business Administration - Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity - Intermediate fluency in one or more of the following languages Hindi, Telugu, Italian, German, French
Posted 2 months ago
1.0 - 3.0 years
1 - 2 Lacs
Bengaluru
Work from Office
About the Role: As a Bilingual Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing Spanish/English speaking customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment.Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. This is a remote working role. Working exclusively US hours - 8 AM - 6 PM Central Time (CDT) Candidate must be fluent in Spanish & English language both verbal and written Mandatory - Required minimum or equivalent to B2 certificate in Spanish language. Mandatory - Required minimum or equivalent to C1 certificate in English language. Duties and Responsibilities: Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent s compensation Become efficient in systems dealing with both consumer policy information as well as partner agent systems Able to understand and communicate complex agent payments and contract details. Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries both in Spanish & English relating the partner insurance agent and their business Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers Identify customer/agent needs and process requests efficiently and effectively within defined service levels Build rapport and gain the respect of agents through clear and transparent communication Meet individual and customer support team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Skills & Experience: 1- 3 years Bilingual experience in customer support , customer success, operations, or related role Experience in life insurance or related industry a plus, but not required Very detail oriented, especially while working with agent compensation and contract details Bachelor s degree preferred Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required Strong intellectual curiosity and drive to solve problems Excellent time management , highly organised and prioritization necessary to balance all responsibilities Possess grit and can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence handling Spanish & English calls , screen navigation and written communications skills. #LI-AK1 #LI-Onsite Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Posted 2 months ago
0.0 - 4.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
Posted 2 months ago
2.0 years
0 - 0 Lacs
Ramnagar Coimbatore, Coimbatore, Tamil Nadu
On-site
ob Title: International Sales Executive (French/Spanish Speaking) Location: Coimbatore Job Type: Full-Time Experience Required: 2-5 years in International Sales or Business Development Job Summary: We are seeking a dynamic and goal-oriented International Sales Executive to drive our sales operations in international markets. The ideal candidate must be fluent in French or Spanish and have a proven track record in B2B/B2C international sales. This role requires strong communication skills, cultural awareness, and a passion for building client relationships across borders. Key Responsibilities: Manage and grow sales in assigned international territories (Europe, LATAM, etc.) Identify and approach new clients through cold calling, email campaigns, and networking Maintain strong relationships with existing clients to ensure repeat business and customer satisfaction Conduct market research to identify potential growth opportunities Prepare and deliver tailored sales presentations and proposals Negotiate contracts, pricing, and terms of sale Collaborate with internal teams (Marketing, Logistics, Finance) to ensure seamless client onboarding and order fulfilment Provide regular sales reports, forecasts, and market feedback to the leadership team Requirements: Fluent in either French or Spanish (spoken) – must-have Bachelor's degree in Business, Marketing, or a related field 2-5 years of experience in international sales or export processes Excellent communication, negotiation, and interpersonal skills Proficient in CRM software and MS Office tools What We Offer: Competitive base salary + performance-based incentives A dynamic, multicultural work environment Career growth. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Provident Fund Compensation Package: Performance bonus Schedule: Day shift Evening shift Monday to Friday Morning shift Work Location: In person
Posted 2 months ago
2.0 - 4.0 years
4 - 8 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Responsibilities: Convert (translate/localize) high-level documents in the source language to the target language (Spanish to English and vice-versa) by relaying the style and tone of the original language. Collect relevant financial information through primary research and secondary research. Ensure that queries from both internal and external clients are addressed accurately, comprehensively, and timely. Provide quality assurance of translated and localized materials. Create and maintain language glossaries, dictionaries, and translation memories utilized for translation, and draft language-specific style guides based on project requirements. Deliver on predefined individual and team targets including delivering outcomes with quality and excellence. Stay abreast of updated translation and research guidelines and policies. Daily reporting of work performed during the day in the reporting tools, including fixing of errors as per quality feedback within specified time and report back after completion. Participate in developing and executing projects as assigned from time to time as per company requirements. This encompasses expanding the market information and additional data coverage. Participate in testing new tools and application that would enhance individual and team productivity and efficiency. Ideate and execute Process Improvement and Automation projects. Escalate concerns on time and with correct line of communication and appropriate response to mails from co-workers & management team. Collaborate with other data sets and stakeholders in support of the teams expansion and transformation goals. What We are Looking For: Basic Qualifications: Proficiency or native competency in specified language (Spanish) and English. Other languages are a plus. At least 2 years of relevant experience as translator Excellent verbal and written communication skills in English and specified language (Spanish and familiarity with Spanish financial markets). Knowledge of Accounting and Financial subject matter, concepts, and terms. Preferred knowledge of financial statements (IS, BS, CF etc.), Key Ratios and other market-related data. Should have good analytical skills to conduct thorough objective research, and with good attention to detail. Well-versed with information research on the internet and desktop applications such as Microsoft Office 365 (MS Word, Excel, Teams, Outlook). Ability to interact with various levels and deal with issues in a mature and professional manner (excellent interpersonal skills to facilitate effective communication across teams) Must have the ability to work in a team as well as independently. Strong time management skills must be able to prioritize, multi-task, and deliver regarding work deadlines, service level agreements, and targets set. Must have an inquisitive and investigative nature, and be proactive, highly motivated and have a positive attitude. Must be comfortable with learning modern technologies, processes, and tools. Preferred Qualifications Language proficiency certification is desirable. Proven experience of active participation on translation and localization projects particularly related to financial industry/markets. Experience with Lean principles, automation, and machine translation. Knowledge in SQL, Python and VBA Macro is a plus.
Posted 2 months ago
2.0 - 6.0 years
6 - 15 Lacs
Bengaluru
Work from Office
Answering inbound Emails/Chats/Phone calls to the Customer Support queue during assigned hours. Proficient in French. A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.
Posted 2 months ago
0.0 - 5.0 years
2 - 5 Lacs
New Delhi, Kaushambi, Delhi / NCR
Work from Office
Handling Inbound Tour Enquires ( Mexico, Argentina, Chile, all Latin American Countries ) Good command over Spanish Language Handling Sales Inquiries, Bookings, Documentation, Complaints handling, etc. Designing & preparing itineraries of holiday packages for customers. Handling Inbound bookings & documentation. Correspondence dealing with transporters handling agents. Processing bookings by coordinating with the team and agents. Domestic / International Destination Knowledge is needed. Should have experience in a travel company. Attending to customer queries through emails and phone calls and taking regular follow up. Self-motivated, resourceful Should be a quick learner. Ability and willingness to work in a multi-tasking environment
Posted 2 months ago
3.0 - 8.0 years
3 - 8 Lacs
Remote, , India
Remote
We are hiring experienced and passionate Spanish and Tamil language teachers for online teaching roles. The ideal candidates should have a strong command over the language, excellent communication skills, and a proven track record of teaching students across different age groups. Key Responsibilities: Conduct engaging and interactive online classes for students Create lesson plans and learning materials tailored to student needs Track student progress and provide regular feedback Prepare students for exams, certifications, or conversational fluency Maintain a positive and encouraging learning environment Required Skills & Qualifications: Minimum 3 years of teaching experience in Spanish or Tamil (school/college/coaching/institution/online platforms) Bachelor's or Master's degree in relevant field preferred Excellent verbal and written communication skills Comfortable with digital tools and online teaching platforms (Zoom, Google Meet, etc.) Passionate about language teaching and student success Languages: Spanish Native or Advanced proficiency Tamil Native or Advanced proficiency
Posted 2 months ago
1.0 years
0 - 0 Lacs
Okhla, Delhi, Delhi
On-site
Travel Sales Agent (English / Spanish) Job Description: We are looking for a dynamic, customer-oriented, and passionate Travel Sales Agent to join our team in Okhla , Delhi. As a Travel Sales Agent, you will be responsible for assisting clients with travel bookings, offering travel-related advice, and ensuring a seamless and satisfying experience for our customers. The ideal candidate must be fluent in both English and Spanish to effectively communicate with a diverse client base. Key Responsibilities: Assist clients in selecting and booking travel packages, flights, hotels, and tours based on their needs and preferences. Provide detailed information on travel destinations, packages, and services offered. Handle customer inquiries, resolve any issues, and ensure customer satisfaction. Work with suppliers, airlines, and hotels to secure the best deals and discounts for customers. Stay up-to-date with travel industry trends, offers, and new destinations. Maintain a customer database and follow up with clients to ensure repeat business and customer loyalty. Prepare and send out quotations and invoices for bookings. Achieve sales targets and contribute to the overall success of the company. Skills and Qualifications: Fluent in English and Spanish (both written and spoken). Previous experience in sales or customer service within the travel industry is preferred. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Excellent organizational and multitasking abilities. Strong attention to detail and problem-solving skills. Knowledge of travel booking software and systems is a plus. Positive attitude and customer-first mentality. Education and Experience: Bachelor's degree or equivalent experience in tourism, hospitality, or a related field. Minimum of 1-2 years of experience in travel sales (preferred). Benefits: Competitive salary (up to based on experience). Opportunities for professional growth and development. Friendly and supportive work environment. Performance-based incentives and bonuses. How to Apply: WhatsApp Your Resume: +91 7011929026 Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 2 months ago
2.0 years
0 Lacs
Marol, Mumbai, Maharashtra
On-site
Job Title: ORM Executive (Email & Chat Support) Location: Andheri east Type: Full-time Joining: Immediate Joiners Preferred Role Overview Looking for an experienced ORM Executive to handle customer support via email & chat — with a focus on technical issue resolution in the ISP/Telecom domain . Key Responsibilities Handle email and chat-based customer support Diagnose & troubleshoot technical issues (ISP, Telecom, etc.) Provide clear, step-by-step solutions to customers Maintain accurate records of customer interactions Collaborate with internal teams for complex issues Ensure quick and quality responses (meeting SLAs) Offer multilingual support (if applicable) Requirements Min. 2 years' experience in email/chat customer support Strong in technical troubleshooting Excellent written English communication High attention to detail & professionalism Bonus: Proficiency in Italian, French, German, Japanese, or Spanish Job Type: Full-time Pay: From ₹25,000.00 per year Shift: Day shift Work Days: Monday to Friday Work Location: In person
Posted 2 months ago
0 years
0 - 0 Lacs
Chennai, Tamil Nadu
Remote
About us We are customer-centric, data-driven and professional. -Marketing -Lead Generation -Social Media Marketing - Admin -Business Development -Sales Job Type: Full-time Expected hours: 40 – 50 per week Schedule: Day shift Monday to Friday Weekend availability Supplemental Pay: Commission pay Work Location: Remote
Posted 2 months ago
2.0 - 5.0 years
3 - 5 Lacs
Pune
Hybrid
Position: Associate-Helpdesk (Portuguese, Spanish & English-speaking) Job Location: Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including nightshifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision isto be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employeesto think big to dynamically improve our products and services. Execution: We encourage employeesto take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Role Overview/Your Impact 1) This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical and general support resolution to the end user. 2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues. 3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint operations document. 4) Ensuring SLAs and KRAsmeet day to day, month to month. What Does the team do The Mobility Support Desk is the centralized support hub that bridges the gap between client employees and technical solutions. Its the first point of contact for users facing issues with technology, software, or services. What will you do We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues 2) Answer incoming calls & chats. 3) Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, client policy and internal Sakon teams to provide accurate and timely resolution. 4) Working customer service/tech support via incoming phone calls, email and chat. 5) Identify and assist to resolve all issues identified during regular operations. No scripts are used. You must be able to think on your feet and ask the appropriate questions to identify and resolve the issue as it arises. 6) Ticketing all calls, chats and email support in English and Portuguese/Spanish 7) Review deliverables ofsupport team members and provide the required support and guidance to ensure timely deliverables to client. 8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all communications are professional and accurate. 9) Act as a single point of contact for managing the communications with the client. Our Expectations 1) We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 2) Candidate should be willing to work in 24/7 rotationalshift. 3) Extremely organized with an appreciation for process and documentation 4) A team player who thrives in a kind and collaborative environment. 5) Ability to quickly learn how to troubleshoot devices and step by step instructions. 6) Identification, prioritization and resolution ofreported problemsthrough various 7) mediums (platform, emails, calls, chats] and responsible forthe closure of request with the specified SLA. 8) Working closely with the international telecom carriers/ service providersto resolve the requests and incidents raised by customers. 9) Technical Support experienced highly regarded. The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee well-being activities How to Apply and Interview Process To apply, kindly share the resume with rohit.tavar@sakon.com If your profile is shortlisted, you will be invited to complete a communication test followed by interviews. Interview Process Communication Test Level 1 operations/ Technical Round Level 2 operations/ Technical Round Level 3 operations/ Technical Round HRBP Round Salary discussion & Cultural fitment check Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Posted 2 months ago
2.0 - 3.0 years
4 - 5 Lacs
Mumbai
Work from Office
Location : Mumbai City : Mumbai State : Mah r shtra (IN-MH) Country : India (IN) Requisition Number : 40103 Business Title: Transformation Deployment Manager- HR Operations Global Function: Human Resources Role Purpose Statement: The transformation deployment manager is responsible for driving structural transformation projects ensuring their seamless deployment across HR. This role required balancing strategic alignment with operational execution, ensuring that structural changes are delivered on time, within scope, and with sustainable adoption. The ideal candidate will have expertise in deployment planning, stakeholder engagement, performance measurement and change management. Main Accountabilities: Develop deployment transformation plans including timelines, milestones, resource allocation, performance metrics and performance metrics. Coordinate with functional teams to ensure operational readiness and minimal disruption. Act as a liaison between external consults, senior leadership, project teams, and frontline HR customers and employees. Ensure that changes are embedded into the organization s culture and day-to-day operations. Collaborate with cross-functional teams to ensure smooth transitions and minimal disruptions during transformation path. Drives continuous improvement transformation projects in HR Ops. Knowledge and Skills: Behavior: Improve Bunges outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy. Collaborate, effectively communicate with others and take initiative to continually develop themselves. Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change. Technical: Certifications as PROSCI (OCM), PMBOK, Agile, Lean six sigma and other governance, CI tools and methods. People soft skils to deal with changes and transformation across the organization Procurement knowlegde (negotiation, market reference, etc) and Human resources matter of subject (process including Payroll, Mobility, etc). Education & Experience: Education (degree or Master) in exact sciences such as business administration, economics, engineering, etc. Soft skills in dealing with stakeholders from different cultures and areas outside HR. Mandatory English. Portuguese and Spanish desirable. 2-3 years experience drive Transformation robust projects. Bunge is an Equal Opportunity Employer. Veterans/Disabled
Posted 2 months ago
2.0 - 7.0 years
1 - 5 Lacs
Gurugram
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide technical support to clients in resolving system or application issues.- Troubleshoot and diagnose technical issues reported by clients.- Document and track client issues and resolutions.- Collaborate with the development team to enhance system functionality.- Train clients on system usage and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language.- Strong understanding of IT service management principles.- Experience in providing technical support to clients.- Knowledge of incident management and problem-solving techniques.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 2 months ago
1.0 - 3.0 years
3 - 6 Lacs
Mumbai
Work from Office
Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer Service ManagementCustomer Support Operations Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
4.0 - 6.0 years
9 - 12 Lacs
Faridabad
Work from Office
Conduct Technical Review of the Audit Report & Documentation Certification Decision making Preparation of draft of manual scope certificate Issuing Scope Certificate (on the IT Portal/ Manual scope certificate) Overview of Application Review & Acceptance Technical Support to Team & Clients Calibration / harmonization / Technical Trainings Qualification maintenance and planning, review and on Shadows Audits for auditor Verification of Data spreadsheets for submission to GOTS, TE, and BCI Label usage approval to clients Compile monthly list of label approval Planning of unannounced audits, semi-announced audit, additional audits Complaints related investigations Qualifications Bachelors Degree in Textile Engineering from a reputed institute. 8 years of professional experience in a technical capacity in textile industry, at least 4 years out of which should be with a certification body. ISO 9001 Lead Auditor Training Course ISO 14001 Lead Auditor Training Course SA 8000 Auditor Training Course Detailed knowledge about the norm requirements for GOTS, GRS, RCS, OCS, Better Cotton, having completed training courses, and prior participation in webinars conducted by the Standard Bodies. Knowledge about production methods and processes applicable to textile, plastic, paper, leather, and metal industries. Ability to produce written audit reports and technical review reports that are clear, accurate, and complete. High level of proficiency with the Standards, related documents, interpretations and the latest updates. Experience with conducting shadow audits for auditors. Having exposure to audit and technical reviews for at least 5 countries. Additional Information Impeccable proficiency in both written and spoken English is a must. Knowledge about a foreign language will be an added advantage. Highly organised with ability to plan and prioritize work. Efficient time management. Working knowledge of Microsoft Office Tools (Word, Excel, PowerPoint, SharePoint, Teams)
Posted 2 months ago
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