Spa Manager

Key Responsibilities Operations Management: Oversee day-to-day spa operations including front desk, therapists, and housekeeping. Maintain cleanliness, ambiance, and overall presentation of the spa. Ensure smooth appointment scheduling and service flow. Customer Experience: Greet and assist clients with a high level of professionalism. Handle client feedback, inquiries, and complaints promptly and effectively. Promote spa services, packages, and membership programs to increase customer retention. Team Leadership: Recruit, train, and supervise spa staff including therapists, receptionists, and attendants. Set performance goals, conduct appraisals, and ensure team motivation. Schedule staff shifts and manage attendance and productivity. Financial & Marketing Management: Develop and manage budgets, track revenue, and control operational costs. Create marketing campaigns and collaborate on social media promotions. Upsell spa products and treatments to boost profitability. Compliance & Safety: Ensure compliance with health, safety, and sanitation standards. Maintain proper records of treatments, staff certifications, and inventory. Oversee maintenance of spa equipment and facilities.