Job
Description
Primary Responsibilities: Understand the business requirement and identify vendor (from incumbents or new on-boarding) for the Business Process Outsourcing (BPO) Operations (Claims, Regional Mailroom Operations, Data Entry, Provider Operations) and related categories Conduct sourcing / RFX events, and support RFP evaluation through financial analysis Partnering and developing strategic internal and external relationships Develop and execute category management strategies Understand market trends, evolving technology and market dynamics related to BPO services Development, redlining and negotiation of strategic and complex vendor contracts, including Master Services Agreements (MSAs), Statements of Work (SOWs), and amendments in cooperation with legal, internal stakeholders and external business partners Support the development of impactful supplier SLAs or key performance indicators (KPIs) Ability to develop reports and analyze data to make necessary business decisions and hold suppliers accountable to contract commitments Cultivate and maintain solid relationships with vendors to foster collaboration and address concerns Understand business objectives and offer alignment to enterprise strategies Create diverse supplier sourcing opportunities Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 3+ years of category management experience, including contract management, drafting, development, redlining, and negotiation experience 3+ years progressive experience in procurement, supplier management, and/or leading strategic teams or projects involving labor services Demonstrated ability to successfully navigate through ambiguities/difficult obstacles using facts, alternatives identification, open-mindedness, thought-through strategy, and superior leadership Demonstrated communication (both verbal and written) and relationship building skills Demonstrated consultative and influencing skills in order to gain buy-in and support of customers and leadership in a matrixed environment Demonstrated organizational and project management skills Demonstrated excellent critical thinking skills and ability to pay attention to details Demonstrated track record of success in a high demand, multi-tasking environment. Proficiency in the MS Office Suite (Excel, Word, Outlook, and Power Point) Preferred Qualifications: Bachelor's Degree or equivalent experience 6+ years progressive experience in procurement, supplier management, and/or leading strategic teams or projects involving labor services BPO category experience including prior experience with Claims, Regional Mail Office categories Experience in health insurance or managed care industry Demonstrated track record of success in a high demand, multi-tasking environment.
