Solutions Engineer

Solutions Engineer

No. of positions:

What will you be doing?

• Address customer inquiries, concerns, and issues with a high level of professionalism and customer-centricity.
• Investigate and resolve customer queries, ensuring accurate and satisfactory solutions.
• Lead technical implementations and integrations: understand customer requirements and implement solutions using REST APIs, SAML SSO, SFTP, and other protocols.
• Develop and maintain in-depth knowledge of our products/services to effectively assist customers.
• Bridge product and customer needs: collaborate with Sales, Product, and Engineering to ensure what we deliver aligns with what was promised.
• Contribute to the development and enhancement of internal knowledge base resources.
  

Who will you work with?

What skills do you need?

Job requirements

Is this you?

• 2 years of experience in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Implementation, or Technical Support).
• Ability to speak both code and business comfortable working with APIs and debugging payloads, while also able to explain your approach clearly to non-engineers.
• Technical aptitude to define a solution so clearly that an AI could implement it whether its generating scripts, writing spreadsheet formulas, or automating manual work.
• Understanding of enterprise IT environments especially user provisioning, authentication, email infrastructure, or internal tooling.
• Strong ownership proactively resolving blockers and pushing tasks to completion.
• Comfort with ambiguity asking the right questions and filling in the blanks when needed.
  

Brownie Points

• HRTech Experience
• Alignment to our core values
  

What happens after you apply?

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Our expectations before you click Apply Now

[Attitude>Skills>Education]

Locations: