Solutions Engineer

Solutions Engineer

No. of positions: 2

What will you be doing?

• Address customer inquiries, concerns, and issues with a high level of professionalism and customer-centricity.
• Investigate and resolve customer queries, ensuring accurate and satisfactory solutions.
• Lead technical implementations and integrations: understand customer requirements and implement solutions using REST APIs, SAML SSO, SFTP, and other protocols.
• Develop and maintain in-depth knowledge of our products/services to effectively assist customers.
• Bridge product and customer needs: collaborate with Sales, Product, and Engineering to ensure what we deliver aligns with what was promised.
• Contribute to the development and enhancement of internal knowledge base resources.

Who will you work with?

Nishank,Ayan, and the rest of the jovial inFeedo team

Is this you?

• 2+ years of experience in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Implementation, or Technical Support).
• Ability to “speak both code and business” — comfortable working with APIs and debugging payloads, while also able to explain your approach clearly to non-engineers.
• Technical aptitude to define a solution so clearly that an AI could implement it — whether it’s generating scripts, writing spreadsheet formulas, or automating manual work.
• Understanding of enterprise IT environments — especially user provisioning, authentication, email infrastructure, or internal tooling.
• Strong ownership — proactively resolving blockers and pushing tasks to completion.
• Comfort with ambiguity — asking the right questions and filling in the blanks when needed.

Brownie Points

1. HRTech Experience
2. Alignment to our core values

Our expectations before you click “Apply Now”

• Read about inFeedo &Amber
• We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education.

[Attitude>Skills>Education]