Solution Consultant

Solution Consultant UKG Pro WFM/HCM

Role Overview:

Key Responsibilities

• Conduct workshops with senior customer stakeholders to assess and gather detailed requirements.
• Architect comprehensive solutions integrating UKG Pro WFM/Dimensions with third-party products aligned to business goals.
• Design and implement customizations and integrations to address specific client needs.
• Build, configure, and document business requirements, creating detailed technical specifications for implementation teams.
• Provide expert support during functional, integration, and user acceptance testing phases.
• Advocate for industry best practices in workforce management, process optimization, and system configuration.
• Communicate complex technical concepts to non-technical and technical stakeholders using use cases, visual diagrams, and process flows.
• Foster strong client relationships, acting as a trusted advisor to ensure high satisfaction.
• Mentor and guide team members on advanced modules and solutioning aspects when required.

Qualifications

• Bachelors degree or equivalent in Computer Science or related field.
• 0–10 years’ experience implementing/supporting enterprise applications and workforce management systems (UKG Pro WFM/Dimensions, Workday, Ceridian, Oracle, PeopleSoft, SAP, Payroll, Time and Labor modules).
• 5+ years direct experience in Workforce Management consulting or solutioning.
• Experience in requirement gathering, solution design, implementation, and configuration of UKG Products.
• Proven expertise with UKG Pro WFM modules: Time Keeping, Advanced Scheduling, Accruals, Leave, Forecasting, Attendance, Activities (Employee Self-Service experience is a plus).
• Strong track record delivering quality, on-time technology solutions for medium to large enterprise customers.
• Excellent verbal and written communication skills.
• Solid interpersonal skills and ability to manage tasks independently to completion.