Software Support Engineer

You will be responsible for providing client-facing technical support for Pitney Bowes Technologies under minimal supervision. Your main focus will be on identifying trends to enhance the client experience and resolving business critical and time-sensitive issues by collaborating with clients and internal teams. Your key responsibilities will include owning technical inquiries, diagnosing and resolving incidents raised by clients, ensuring all incidents are progressed through to resolution, and assisting clients in successfully installing, integrating, and maintaining Pitney Bowes Technologies. You will also be involved in performing root cause analysis, supporting the development and launch of new products, providing input for product enhancements based on client feedback, updating technical documentation, and creating technical training curriculums. To excel in this role, you should possess strong English communication skills, have 1-3 years of relevant experience or equivalent API expertise, direct customer-facing experience, and troubleshooting/development experience in programming languages such as Java, C++, .NET, C#, Perl, JSON, and XML. A degree in Engineering, computer science, or equivalent is preferred, along with excellent problem-solving skills, multitasking abilities, and strong interpersonal and written communication skills. Additionally, having a customer-centric attitude, shipping industry knowledge, and the willingness to innovate and improve support operations will be beneficial. Pitney Bowes offers a supportive and inclusive work environment that fosters diversity and encourages unique perspectives. By joining the team, you will have the opportunity to grow your career, contribute to the success of the organization, and enjoy comprehensive benefits globally. If you are looking for a challenging yet rewarding role where you can make a difference, this position might be the right fit for you.,