Software Support Engineer L2

IDfy

2 - 4 years

6 - 7 Lacs

Mumbai Suburban

Posted:2 hours ago| Platform:

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Skills Required

SQL Queries Grafana Metabase API Testing Kubernetes Root Cause Analysis Kibana Ticketing Aws Cloud Cloud Support Prometheus Amazon Cloudwatch Cloud Platform Gcp Cloud Freshdesk Docker Postman Api Gitlab Elixir Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are the PERFECT match if you...

Are a graduate with a minimum of 2-4 years of technical product support experience with following skills:

Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management
An ability to "understand" data and analyze logs to help investigate production issues and incidents
Hands on experience of Cloud Platforms (GCP/AWS)
Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus
Hands-on experience with writing SQL queries
Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch)
Knowledge of Scripting language like Elixir/Python is a plus
Experience in Kubernetes/Docker is a plus.
Has actively worked on documenting RCA and creating incident reports.
Good understanding of APls, with hands-on experience using tools like Postman or Insomnia.
Knowledge of ticketing tool such as Freshdesk/Gitlab

Here's what your day would look like...

Defining monitoring events for IDfy's services and setting up the corresponding alerts
Responding to alerts, with triaging, investigating and resolving resolution of issues
Learning about various IDfy applications and understanding the events
emitted Creating analytical dashboards for service performance and usage monitoring
Responding to incidents and customer tickets in a timely manner
Occasionally running service recovery scripts
Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

Get in touch with ankit.pant@idfy.com

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