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Candescent Financial Services
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Software Support Engineer

Software Support Engineer

Candescent Financial Services

2 - 3 years

3 - 6 Lacs

bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

unix front end javascript issue resolution customer service troubleshooting technical support analytics reporting tools recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for responding to complex inquiries of a technical or functional nature
which
are predominantly routine. Typically supports both (technical/functional) platform
and product issues.
Handles problem resolutions that may require follow-up and/or escalation to a
higher level of expertise. Requires general knowledge of Candescent software
platform products, and/or services. May assess needs and suggest alternative
configurations or services.
Ability to work flexible hours as required for issue resolution or rotating on call
shifts.
Responsible for taking Ownership of critical events and providing technical
analysis and insight into the current condition and recommended solution.
Participating
in research and analysis to determine the source of the issue and a recommended
plan to avoid it in the future. Analysis of key customer service, new offerings
and implementation issues and subsequent recommendations for modifications to
the application, DPV interfaces, or internal procedures that will improve the
client experience (end user, FI, and internal customers).

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Software Support Engineer