Software Support Analyst

Only candidates currently in Dharwad or Open to relocate to Dharwad, Karnataka, please apply:

Job Description:

We are seeking a proactive and detail-oriented Software Support Intern to join our healthcare IT team. This role focuses on providing on-site implementation support, conducting user training, and assisting hospital staff with product usage. You will be responsible for creating support manuals and ensuring smooth software deployment. Strong communication skills, basic technical knowledge, and fluency in Kannada are essential. The position requires travel within the Dharwad district and close collaboration with internal teams to enhance customer satisfaction and operational success in a healthcare setting.

Key Responsibilities:

• You will document daily progress status and maintain accurate records of implementation activities.
• You will record and summarize feedback received during daily training sessions.
• You will create and update user support documentation, like manuals for the product.
• You will communicate daily progress and updates to the manager in a timely manner.
• You will provide on-site support during implementation, including client interactions and issue resolution.
• You will travel to client locations as and when required, based on project needs.
• You will collaborate with team members to ensure smooth implementation and training processes.

Candidate Profile:

Required Skills

• The candidate should be able to communicate clearly and professionally with customers (Hospital staff), internal teams, and stakeholders to ensure smooth information flow and high customer satisfaction.
• You will be capable of providing the training to the hospital staff.
• The candidate must be ready to communicate in the Kanada language.
• You are expected to travel with the Dharwad district.

Desired Skills

• Proficient in MS Office Suite, including MS Excel, MS Word, and PowerPoint—with the ability to create reports, documentation, and presentations as needed.
• Good to have basic technical knowledge to support implementation and troubleshooting tasks.
• Familiarity with JIRA and Documentation for BRS, SRS, Help Files, and PPTs.

Job Types: Full-time, Internship

Pay: ₹5,000.00 - ₹10,000.00 per month

Ability to commute/relocate:

• Dharwad, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• Kannada (Required)

Work Location: In person