Junior Software Support Executive

Job Description

Candidate who can speak Kannada will only be considered. Only candidates currently in Karnataka or Open to relocate to Bangalore, Karnataka, please apply: We are seeking a dedicated and customer-focused Junior Software Support Executive to join our support team. This role plays a vital part in improving customer satisfaction and supporting the company's vision of delivering exceptional service. You will provide timely and effective support to customers, troubleshoot issues, and ensure a positive client experience that drives loyalty and retention.. Key Responsibilities You will document daily progress status and maintain accurate records of implementation activities. You will record and summarize feedback received during daily training sessions. You will create and update user support documentation like manuals of the product. You will communicate daily progress and updates to the manager in a timely manner. You will provide on-site support during implementation, including client interactions and issue resolution. You will travel to client locations as and when required, based on project needs. You will collaborate with team members to ensure smooth implementation and training processes. Candidate Profile Required Skills Proficiency in Kannada is mandatory. The candidate should be able to communicate clearly and professionally with customers, internal teams, and stakeholders to ensure smooth information flow and high customer satisfaction. You will be capable of effectively troubleshooting issues on-site and providing accurate, timely responses to client queries and concerns. You should be skilled in prioritizing tasks, managing time efficiently, and consistently meeting productivity and project deadlines in a dynamic work environment. Desired Skills Proficient in MS Office Suite, including MS Excel, MS Word, and PowerPoint—with the ability to create reports, documentation, and presentations as needed. Good to have basic technical knowledge to support implementation and troubleshooting tasks. Familiarity with SQL is a plus, especially for querying data and generating reports. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Health insurance Paid time off Provident Fund Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: Kannada (Required) Work Location: In person