Software Support Analyst

Attributes of a Successful Candidate:

• 1-3 years experience in a

  technical support

  function
• SaaS environment and experience is highly preferred
• Confident working in the

  Pacific Time Zone

  is highly preferred
• Familiarity with

  helpdesk ticketing system

  (

  ZenDesk

  experience is a plus)
• Bachelor&aposs degree or commensurate combination of education and experience
• Ability to analyze and troubleshoot in order to resolve problems quickly and cost-effectively
• Ability to communicate clearly with team members and clients
• Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
• Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
• High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
• Self-starter with solid organizational and planning skills
• Proficiency in

  Excel

  fundamentals is a plus

• Accounting

  &

  Audit knowledge

  is a plus
• Open-minded and willing to learn