Software Sales Executive

Software Telesales Executive

Key Responsibilities

The primary duties of the Software Telesales Executive include:

• Sales Generation & Target Achievement:

• Proactively make a high volume of

  outbound calls (cold calling)

  to potential clients to introduce and sell the company's software products and services.
• Receive and manage inbound inquiries, converting them into sales opportunities.
• Consistently meet or

  exceed daily, weekly, and monthly sales quotas

  and KPIs.
• Negotiate and close deals over the phone, processing sales transactions accurately.

• Lead Management & Relationship Building:

• Generate new leads

  through research and cold-calling and qualify them as potential customers.
• Maintain and nurture strong, long-lasting relationships with prospects and existing customers to encourage repeat business and cross/upselling.
• Follow up on leads and sales activity in a timely and professional manner.

• Product Expertise & Consultative Selling:

• Develop a

  deep and comprehensive understanding

  of the company's software products, features, benefits, and pricing structures.
• Conduct effective needs analysis by

  actively listening

  to customers' pain points and requirements.
• Tailor sales pitches and offer suitable software solutions based on the customer's needs and business context.
• Be able to explain technical concepts of the software in an easily understandable way.

• Administration & Reporting:

• Maintain

  accurate and up-to-date records

  of all customer interactions, sales activities, and details in the CRM software (e.g., Salesforce).
• Prepare and present timely sales reports, forecasts, and performance reviews to management.
• Provide customer feedback to product and marketing teams to help inform future strategies.

• Customer Service & Issue Resolution:

• Handle and resolve customer inquiries, complaints, and objections in a courteous and professional manner to ensure high levels of customer satisfaction.
• Liaise with other departments (like Support or Product) when necessary to resolve complex customer issues promptly.

Required Skills & Qualifications

• Experience:

  Proven experience as a

  Telesales Executive, Sales Representative, or in a similar sales role

  , preferably within the

  software, IT, or technology industry

  .

• Education:

  High school diploma or equivalent. A Bachelor's degree in Business, Marketing, Communications, or a related field is a plus.

• Core Skills:

• Exceptional

  verbal and written communication

  and interpersonal skills.
• Strong

  negotiation and closing skills

  .
• Ability to work in a fast-paced, high-pressure, and target-driven environment.
• Persistence, resilience, and the ability to professionally handle rejection.
• Excellent

  time management

  and organizational skills.