Posted:5 days ago|
Platform:
On-site
Full Time
We're Hiring: AWS Connect & Cisco UCCE Engineers
Locations: Bangalore | Hyderabad | Pune
Experience: 3–8 Years 📨
Contact: Jesitha.khan@itcinfotech.com
ITC Infotech is looking for talented engineers with expertise in AWS Connect and Cisco UCCE . If you're passionate about designing scalable contact center solutions and driving digital transformation, we’d love to hear from you.
🔹 Key Responsibilities:
Architect and implement AWS Connect call flows, routing profiles, and voicemail setups
Migrate IVR logic from Cisco CVP to Amazon Lex
Rebuild reporting from Cisco CUIC using AWS-native tools (QuickSight, Athena, Success KPI)
Integrate AWS Connect with enterprise systems via Lambda and API Gateway
Develop Infrastructure-as-Code using CloudFormation or Terraform
Conduct testing, monitor performance, and troubleshoot production issues
Document solutions and support operational handover
🔹 Must-Have Skills:
Strong hands-on experience with AWS Connect and Cisco UCCE
Familiarity with IVR migration, cloud reporting, and system integration
If this sounds like your next career move, send your resume to Jesitha.khan@itcinfotech.com. Let’s build the future of cloud contact centers together!
ITC Infotech
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