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Home
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Plumhq
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Soft Skills & Process Trainer

Soft Skills & Process Trainer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Plumhq

3 - 6 years

5 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

training analytical skills e-learning health insurance process excellence healthcare customer support customer service customer experience monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Plum

Plum is on a mission to transform employee health insurance and benefits in India. We provide modern, transparent, and hassle-free healthcare experiences backed by cutting-edge technology and empathetic customer support. To support our fast-growing customer base, we are looking for a dynamic

Process & Customer Service Trainer

who can build strong training programs, empower teams, and elevate service standards.

Role Overview

As a

Process & Customer Service Trainer

, you will be responsible for designing, delivering, and monitoring training programs that ensure our customer service and operations teams are well-equipped to handle queries, resolve issues, and provide a world-class experience to our customers. You will collaborate with stakeholders across Customer Experience, Operations, and Quality to create consistent, effective, and scalable learning solutions.

Key Responsibilities

Design and deliver
onboarding and ongoing training
for customer service executives, operations, and support staff.
Develop
training content, SOPs, and job aids
to ensure process consistency.
Conduct
refresher sessions
on product updates, process changes, and soft skills.
Partner with Quality & Process Excellence teams to identify skill gaps and create
targeted training interventions
.
Monitor effectiveness of training through
assessments, feedback, and performance metrics
.
Drive
customer-first mindset
through workshops on empathy, communication, and problem-solving.
Maintain a repository of
training documents, playbooks, and process manuals
.
Support the launch of new products, tools, or processes by creating
training modules
.
Act as a
bridge between product, operations, and customer support teams
to ensure smooth knowledge transfer.

Key Requirements

3 6 years
of experience in training, preferably in
customer service, insurance, healthcare, or SaaS/startups
.
Strong knowledge of
customer support processes, quality standards, and performance metrics
.
Excellent communication and facilitation skills (English, Hindi; regional languages a plus).
Experience in creating
training content, e-learning modules, or knowledge bases
.
Ability to work in a fast-paced, dynamic environment with multiple stakeholders.
Strong analytical skills to evaluate training impact and link to performance outcomes.
Passion for
customer experience and process excellence
.

What We Offer

Opportunity to shape the
customer service culture
of a rapidly growing health-tech startup.
Work with a young, passionate, and mission-driven team.
Competitive compensation and benefits package.
A culture of
learning, ownership, and innovation
.

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Personal Settings

Soft Skills & Process Trainer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About Plum

Process & Customer Service Trainer

Role Overview

Process & Customer Service Trainer

Key Responsibilities

onboarding and ongoing training

training content, SOPs, and job aids

refresher sessions

targeted training interventions

assessments, feedback, and performance metrics

customer-first mindset

training documents, playbooks, and process manuals

training modules

bridge between product, operations, and customer support teams

Key Requirements

3 6 years

customer service, insurance, healthcare, or SaaS/startups

customer support processes, quality standards, and performance metrics

training content, e-learning modules, or knowledge bases

customer experience and process excellence

What We Offer

customer service culture

learning, ownership, and innovation

More Jobs at Plumhq